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Wind energy is one of the fastest-growing energy sources in the world and is poised to play a key role in mitigating global climate change and future energy provision. Of the renewable energy technologies, wind energy ranks second only to hydroelectric power in terms of installed capacity, globally. The global wind power market has achieved excepti...

For the first half of the 2010s, natural gas was widely considered the fuel of the future, and the 2020s on would see the “Golden Age of Gas,” to quote the International Energy Agency (IEA). However, the prospects for natural gas have become much more uncertain for the second half of this decade, with some sceptics promoting the idea that gas does ...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

South Korea has one of the highest per capita plastic packaging consumption rates globally, as well as one of the highest rates of collection and recycling. The country is strongly pushing the circular economy of plastic recycling through new policies and initiatives and is building on country-wide programs, such as waste disposal fees based on vol...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

The North American commercial vehicle retreading market is expected to grow marginally to 15.1 million units by 2025 from 14.5 million units in 2016. Some of the key factors currently influencing the retreading market are improved quality of tread life, high supply of casings, increasing labor costs, and shortage of skilled technicians. One key ris...

The growing impetus on greenhouse gas (GHG) emission regulations, drop in battery prices, and purchase subsidies on electric vehicles (EVs) are certain to accelerate the growth of electric buses across the globe. Rapid technology developments with respect to battery chemistry, powertrain architecture, and motors are propelling the market, which wil...

Generation Z currently makes up 24% of the global population and are set to have significant spending power. This "digitally native" population cohort, born between 1993 and 2007, will be an important customer base in the future. This age cohort is expected to be the most ethnically diverse and tolerant generation yet. It is also a socially and env...

The Asia-Pacific network security market witnessed a YoY growth of 14.7% in Q2 2019. This was much stronger than the 11.9% YoY in the previous second quarter. In Q2 2019, the healthcare sector was the fastest-growing vertical; it recorded a YoY growth of 26.7%. However, market size of the healthcare sector remained the smallest revenue contributor ...