Search results for: 'Field Service Management'

This research service provides the strategic analysis of the medium and heavy-duty commercial vehicle telematics market in North America. The research discusses the penetration of various telematics services such as remote vehicle diagnostics, prognostics, navigation and electronic on-board recorders on the total embedded fleet management systems (...

In the rapidly changing automotive landscape, disruptive technologies are paving the way for a multitude of customer conveniences, with usage-based insurance (UBI) emerging as a standout example. This innovative business model is revolutionizing how insurance companies, original equipment manufacturers (OEMs), and leasing and rental fleets collect ...

The rising global prevalence of neurodegenerative diseases (NDDs) is driving the shift from symptom-to-disease-modifying therapeutics that target unique pathological mechanisms, such as protein misfolding, neuroinflammation, and synaptic dysfunction, and customizing treatment based on unique genetic profiles, disease subtypes, and distinct biomarke...

This Frost & Sullivan research service analyzes the impact of the agency sales model on dealership aftersales, focusing on the European and North American new passenger vehicle market. It provides an overview of the role of dealerships from an aftersales perspective and discusses areas of opportunities for dealerships in agency agreements. The st...

Carbon capture, utilization, and storage (CCUS) will have a huge role to play in the global decarbonization trend of industries. As energy transition speeds up and impending deadlines for the carbon neutrality approach, the CCUS market will present dynamic growth opportunities across regions and industrial sectors until 2030. In addition to th...

The global mining industry is facing extremely significant challenges related to consumptionism and rising demands for mineral-based products. Declining richness and exhaustion of available commodities, climate change and intensification of environmental issues, as well as deepening water scarcity are only driving concerns. The new era of redefinin...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

Robotics is increasingly used in both industrial and nonindustrial settings. This research service focuses on nonindustrial robots that collaborate and work with humans. Such human-robot collaboration aims to offer convenience and care, control and monitoring, learning assistance, or other tasks which may require significant human effort and to hel...

Spain’s economy is on the road to recovery, mainly driven by internal demand and the revival of the exports sector. The country is likely to perform well due to export and domestic demand growth. Infrastructure investment is likely to play a key role in driving investment growth. In 2016, GDP expanded by 3.2%, making Spain one of the fastest-growin...