Why is it Increasingly Difficult to Grow?

The Strategic Imperative 8™

The Impact of the Top 3 Strategic Imperatives on Agency Model Implications for Dealership Aftersales

Growth Opportunities Fuel the Growth Pipeline Engine™

Key Terminologies/Definitions

Agency Model Implications for Dealerships Aftersales—Market Overview

Research Methodology

Questions This Study Will Answer

Segmentation/Regional Focus—Agency Model Implications for Dealership Aftersales

OEM Competitors by Regions

Growth Indicators—Aftersales Cost Type and Segments in the Agency Sales Model

Growth Drivers

Growth Restraints

Competitive Environment

Traditional OE Channel versus Agency Model Aftersales—Process Differentiation and Stakeholder Involvement

Traditional OE Channel versus Agency Model Aftersales—Process Differentiation and Stakeholder Involvement (continued)

Agency Sales Impact on Dealers/Agents’ Parts/Service Aftersales Functions

Sales Model Types

Dealer Involvement in Key Sales Model Activities

Dealership Aftersales SWOT Analysis in Agency Models

Value Chain and Key Aftersales Activities

Aftersales Activities in the Agency Sales Model

Aftersales Activities in the Agency Sales Model (continued)

Potential Agency Sales Trends Impacting Dealership Aftersales

Potential Agency Sales Trends Impacting Dealership Aftersales (continued)

Relevant Dealer Aftersales Regulations and Legislation

Key Findings—Current Scenario and Future Outlook

Agency Model Adoption by Key Participants—Summary

Regional Aftersales Approach by Types—Summary

Agency Sales Model Status and Type Adoption by OEMs—Europe

Agency Sales Model Status and Type Adoption by OEMs—Europe (continued)

Agency Sales Model Status and Type Adoption by OEMs—North America

Regional Opportunities for Dealerships

Transition in Key Aftersales Activities—Warranty and Service

Transition in Key Aftersales Activities—Warranty and Service (continued)

Dealers’ Aftersales Warranty and Service Opportunities

Transition in Key Aftersales Activities—Replacement Spare Parts

Transition in Key Aftersales Activities—Replacement Spare Parts (continued)

Dealers Aftersales Replacement Spare Parts Opportunities

Transition in Key Aftersales Activities—Customer Relationship Management

Transition in Key Aftersales Activities—Customer Relationship Management (continued)

Dealers’ Aftersales CRM Opportunities

Definition

Assumptions/Considerations

Dealer Cost Type Analysis—Traditional versus Agency Sales

Dealer Cost Type Analysis—Traditional versus Agency Sales (continued)

Dealer Cost Segment Analysis—Traditional versus Agency Sales

Dealer Cost Segment Analysis—Traditional versus Agency Sales (continued)

Potential Revenue Opportunities for Dealerships in the Agency Model

Potential Revenue Opportunities for Parts Suppliers in the Agency Model (continued)

Potential Revenue Opportunity for Independent Service Providers In the Agency Model

OEM Agency Model Implementation and Dealership/Aftersales Impact—Exhibits

OEM Agency Model Implementation and Dealership/Aftersales Impact—Exhibits (continued)

Growth Opportunity 1—Onboard Fleet Operators as Clients

Growth Opportunity 1—Onboard Fleet Operators as Clients (continued)

Growth Opportunity 2—Digital Integration

Growth Opportunity 2—Digital Integration (continued)

Growth Opportunity 3—Bundled Aftersales Services

Growth Opportunity 3—Bundled Aftersales Services (continued)

Your Next Steps

Why Frost, Why Now?

List of Exhibits

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