Search results for: 'face digitalization'

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Singapore’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

11 Dec 2020  |  South Asia, Middle East & North Africa  |  Market Research

Intense Competition among Dealers and Distributors Reshaping the Gulf Cooperation Council (GCC) Bus Industry

Government Efforts and Initiatives to Develop Infrastructure and Boost Tourism Fuel Growth Strategies

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The GCC bus industry is expected to grow at a compound annual growth (CAGR) of 3.6% by 2025. Industry sales have been severely impacted by the economic downturn, resulting from decline in oil prices due to the OPEC Agreement. Moreover, the COVID-19 pandemic is having a major effect on GCC bus industry sales, which are estimated to decline by 19% in...

25 Mar 2021  |  Global  |  Market Research

Cyber Threat Intelligence to Power the Next Generation of Cyber Security

Software-as-a-Service Delivery Model, New Use Cases, and Expansion into Mid-market Will Drive Growth

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Cyber threat intelligence (CTI) is a collection of data, information, and knowledge about past, present, and future cyberattacks. It is the cornerstone of mature cyber defense programs and a sought-after product category that allows organizations to adapt their security posture to the rapidly evolving threat landscape. Information about potential a...

29 Mar 2021  |  Global  |  Market Research

Data Monetization Drives Innovative Business Models in the Global MedTech Industry

Data-Enabled Growth Strategies Counterbalance Competitive Intensity

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With the advent of digitization in healthcare, all industry efforts are geared toward better leveraging this stream of digital data to achieve the goals of precision medicine and precision health. The amount of health data that is becoming available is increasing exponentially each year, with new sources, such as wearable devices and social determi...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

Over the past decade, the aerospace industry has witnessed the growing application of additive manufacturing technology. Major applications include developing parts for the aircraft interior and engine. The technology replaces parts made using the traditional manufacturing process, offering aerospace companies increased supply chain flexibility and...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...