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The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

The construction management solution (CMS) market is crowded with numerous small and large vendors competing for customers and market share. Among the most important sources of competitive differentiation are the depth of a vendor’s product line strategy and the ability to address the needs of a variety of stakeholder groups involved in a construct...

31 Mar 2021  |  Global  |  Frost Radar

Frost Radar™: Global Calibration and Repair Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The global calibration and repair services market is anticipated to reach $3,996.9 million by 2024, driven by customers increasing concern about quality, greater adoption of these services in the aerospace and defense and life sciences industries, and tightening regulations imposed by authorities across the world. The instruments used require dilig...

The COVID-19 pandemic has affected industries worldwide, but few felt it as directly as the global commercial vehicles aftermarket. The collapse of economic activity in many regions reduced the number of trucks on the road and average miles driven. It also has caused a skilled labor shortage of truck drivers, repair technicians, and other workers n...

30 Jul 2019  |  Global  |  Market Outlook

Global Medium/Heavy Commercial Vehicle Aftermarket Outlook, 2019

Manufacturer-level Revenue to Approach $100 Billion in 2019 Across 20 Key Markets

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The global commercial vehicles aftermarket is a large, but overlooked industry. Across the world, the average company spends nearly $5,000 a year on maintenance and repair parts for just one commercial truck, compared to less than $1,000 that a consumer spends for a passenger vehicle. The aim of this study is to identify the size of the global comm...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

15 Jun 2020  |  Global  |  Market Research

Global Defense Industrial and Technology Base (DITB) Trends Outlook, 2019–2024

Transnational Disputes, Operational Concepts and Efficiency Needs Drive Acquisitions and Modernization

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This study is an in-depth analysis of the the global defense industrial and technology base, its drivers, trends, and outlook. To provide for a country’s national security, its industrial base must be secure, robust, and resilient. The defense technology industrial base (DTIB) must be cost effective, cost efficient, and highly productive to ensure...

12 Nov 2020  |  Europe  |  Market Research

Strategic Analysis of the Belgium EV Market

A Nascent Market with Big Potential

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The automotive industry is evolving rapidly. Electric vehicles have been introduced as a clean energy initiative and are now becoming an integral part of OEMs business strategies. Automakers like Volkswagen, Hyundai-Kia, and RNM are creating separate EV business units to be prepared for the expected EV boom. The surge in EV demand will, however, cr...