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Digital Trends in the Retail Industry, Global, 2019–2021
Gain a 360 Degree Perspective on Critical Success Factors
02-Sep-2020
Global
Market Research
9AC0-00-57-00-00
IT04158-GL-MR_24668
The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intelligence (AI) exhibit the most promising growth opportunities in this space. COVID-19 has accelerated the move to update online shopping capabilities. Retailers will need to expedite investments in AI, IoT, AR, and CX solutions. Providing customized products and services and personalized customer care will be critical success factors. AI, IoT, and AR facilitate this strategy.
This study incorporates the breadth of analysis obtained from Frost & Sullivan research with a customer research to provide our clients with a holistic view of the investments and impact of digital solutions.The first part of this study covers the most recent research conducted by Frost & Sullivan’s Visionary Innovation Group and Customer Experience (CX) Practice. Here you will find the latest insights on the state of the industry, the impact of COVID-19, and predictions for digital retail solutions.The second part of this study covers a detailed survey conducted with end users in the retail industry by Frost & Sullivan’s digital transformation team. This section provides insight on customer perspectives, digital transformation trends, and investment plans.
Key Features
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) and telecommunications solutions around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Solutions, Customer Experience Management, Cyber Security, Artificial Intelligence (AI) and Machine Learning (ML), Internet of Things (IoT), Blockchain (DLT), and Enterprise Information Management.
Frost & Sullivan aims to:
- Understand the IT-related challenges organizations face today
- Monitor the status of digital transformation
- Assess the current and future use of business communications technologies
- Evaluate factors that drive investments in communications technologies
- Gauge IT and communications trends
- Appraise available IT budgets
- Discover growth opportunities
Research Benefits
- Identify key business objectives in this industry and industry challenges
- Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue
- Benchmark with competition and other industry leaders
- Learn new ways to improve customer experience
- Determine successful strategies to develop and retain a best-in-class workforce
- Facilitate your digital transformation journey
Author: Alpa Shah
Customer Research Objectives
Research Methodology
Benefits of this Analysis for the Retail Industry
Digital Trends in the Retail Industry—Strategic Imperatives for Growth, Global, 2019 to 2021
Digital Trends in the Retail Industry—Key Industry Trends, Global, 2019 to 2021
Digital Trends in the Retail Industry—Key Industry Trends, Global, 2019 to 2021 (continued)
New Age Retail—Overview
Digital Trends in the Retail Industry—Technology Watch, Global, 2020
Digital Trends in the Retail Industry—Technology Watch, Global, 2020 (continued)
Digital Trends in the Retail Industry—Technology Watch, Global, 2020 (continued)
Impact of Social Shopping
New Age Retail—Market Opportunity Index
New Age Retail—Innovation Attractiveness Index
Digital Trends in the Retail Industry—Key Predictions for 2020: New Age Retail
New Age Retail—Predictions and Impact
Survey Methodology
Digital Trends in the Retail Industry—Respondent IT Decision Maker Profile, Global, 2019
Digital Trends in the Retail Industry—Respondent IT Decision Maker Profile, Global, 2019 (continued)
Digital Trends in the Retail Industry—Respondent IT Decision Maker Profile, Retail, Global, 2019
Summary of Major Findings
Digital Trends in the Retail Industry—Top Business Objectives, Global, 2019 to 2020
Digital Trends in the Retail Industry—Top Business Objectives by Region, Global, 2019 to 2020
Digital Trends in the Retail Industry—Top IT Challenges, Global, 2019 to 2021
Digital Trends in the Retail Industry—Top IT Drivers, Global, 2019 to 2021
Digital Trends in the Retail Industry—Top IT Drivers by CEO vs CIO/CTO, Global, 2019 to 2021
Digital Trends in the Retail Industry—Stage of Digital Transformation, Global, 2019
Digital Trends in the Retail Industry—Top Business Processes to be Impacted by Digital Transformation, Global, 2019
Digital Trends in the Retail Industry—How Retailers Measure their Digital Transformation Success, Global, 2019
Digital Trends in the Retail Industry—IT/Telecom Solutions Used Today, Global, 2019
Digital Trends in the Retail Industry—Planned Investments Among Users, Global, 2019 to 2021
Digital Trends in the Retail Industry—Planned Investments Among Non-Users, Global, 2019 to 2021
Digital Trends in the Retail Industry—Primary Purchasing Channels of IT/Telecom Products/Services, Global, 2019
Digital Trends in the Retail Industry—Top IT/Telecom Purchase Decision Making Factors, Global, 2019 to 2021
Digital Trends in the Retail Industry—Top Solutions at Risk of Being Replaced, Global, 2019
Digital Trends in the Retail Industry—Top Reasons for Solutions to be Replaced, Global, 2019
Digital Trends in the Retail Industry—Top Security Concerns Regarding IT, Global, 2019
Digital Trends in the Retail Industry—Transformative Technologies in Use Today, Global, 2019
Digital Trends in the Retail Industry—Investment Plans for Transformative Technologies Among Users, Global, 2019 to 2021
Digital Trends in the Retail Industry—Investment Plans for Transformative Technologies Among Non-Users, Global, 2019
Digital Trends in the Retail Industry—Digital Transformation Deployment Channel, Global, 2019
Digital Trends in the Retail Industry—Stage of Implementation, Global, 2019
Digital Trends in the Retail Industry—Competitive Advantage of Digital Transformation, Global, 2019
Digital Trends in the Retail Industry—Top Reasons for Investments in IoT, Global, 2019
Digital Trends in the Retail Industry—Top Concerns Regarding IoT, Global, 2019
Digital Trends in the Retail Industry—Top Reasons for Investments in AI, Global, 2019
Digital Trends in the Retail Industry—Top Concerns Regarding AI, Global, 2019
Digital Trends in the Retail Industry—Top Reasons for Investments in Blockchain, Global, 2019
Digital Trends in the Retail Industry—Top Concerns Regarding Blockchain, Global, 2019
Digital Trends in the Retail Industry—Company Revenue Growth, Global, 2019
Digital Trends in the Retail Industry—IT/Telecom Budget, Global, 2019
Digital Trends in the Retail Industry—Company's Revenue Growth, Global, 2019
Digital Trends in the Retail Industry—Company's Global IT Budget Allocation, Global, 2019
Digital Trends in the Retail Industry—Company's Global IT Budget Allocation, Global, 2019 (continued)
The Last Word—Three Big Predictions
Legal Disclaimer
Frost & Sullivan Digital Transformation Framework
Digital Transformation Framework—Digital Ecosystem
Digital Transformation Framework—Business Functions
Digital Transformation Framework—Business Models
List of Exhibits
The Frost & Sullivan Story
Value Proposition—Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
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