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End User Priorities in Digital Transformation, Asia-Pacific, 2019
Gain an Understanding of Top Corporate Objectives & Critical Success Factors
12-Nov-2019
Asia Pacific
Customer Research
K452-01-00-00-00
IT03958-AP-CR_23744
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.
Research Scope
- Understand the IT-related challenges organizations face today
- Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
- Assess the current and future use of business communications technologies
- Evaluate factors that drive investments in communications technologies
- Gauge IT and communications trends
- Appraise available IT budgets
Research Highlights
- Almost half of responds report that their top business priorities are to improve operational efficiencies and customer experience (CX).
- Similarly, enhancing CX, reducing operational costs, and boosting creativity and innovation are the Top 3 IT Drivers. Overall, it appears that businesses are aligned when it comes to IT investments and corporate objectives.
- The top challenges for IT departments include dealing with security concerns, network stability/reliability, systems integration and managing multi-vendor solutions, and skills shortage and training requirements.
- When asked about security, respondents cited malware, hacking, and misconfiguration as the three main potential threats to their companies.
Author: Alpa Shah
Research Objectives
Survey Methodology
End User Priorities in Digital Transformation—Respondent IT Decision Maker Profile, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Respondent IT Decision Maker Profile, Asia-Pacific, 2019 (continued)
End User Priorities in Digital Transformation—Respondent's Job Titles, Asia-Pacific, 2019
Top Business Priorities and Challenges Faced by IT Departments
Current Use of Emerging Solutions
Purchase Decision Making and Future Investment
End User Priorities in Digital Transformation—Top 3 Business Goals, Asia-Pacific, 2019 to 2020
End User Priorities in Digital Transformation—Top 3 Business Goals, by Business Size, Asia-Pacific, 2019 to 2020
End User Priorities in Digital Transformation—Company Performance Measurements Against Own Targets, Top 2 Boxes, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Company’s Performance Measurements Against Their Own Targets by Business Size, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Stage of Digital Transformation Strategy Implementation, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Top IT Challenges, Asia-Pacific, 2020 to 2021
End User Priorities in Digital Transformation—Top IT Drivers, Asia-Pacific, 2020 to 2021
End User Priorities in Digital Transformation—Factors Contributing to IT/Telecom Purchase Decisions, Asia-Pacific, 2020 to 2021
End User Priorities in Digital Transformation—Top Security Threats by Business Size, Asia-Pacific, 2019
End User Priorities in Digital Transformation—IT Investments Today, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Top Planned IT Investments Among Current Users, Asia-Pacific, 2020 to 2021
End User Priorities in Digital Transformation—Top Planned IT Investments Among Current Non-Users, Asia-Pacific, 2020 to 2021
End User Priorities in Digital Transformation—Digital Solutions in Use Today, Asia-Pacific, 2019
End User Priorities in Digital Transformation—IoT Investment Plan, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Implementation Stage of IoT, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Competitive Advantages of Internet of Things (Connected Devices), Asia-Pacific, 2019
End User Priorities in Digital Transformation—Reasons for Investment in IoT, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Concerns Around IoT Installations, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Artificial Intelligence & Machine Learning Investment Plan, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Implementation Stage of AI, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Competitive Advantages of AI, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Reasons for AI Investment, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Concerns Around AI Installations, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Blockchain/Distributed Ledger Technology (DLT) Investment Plan, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Implementation Stage of Blockchain (DLT), Asia-Pacific, 2019
End User Priorities in Digital Transformation—Competitive Advantages of Blockchain, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Reasons for Blockchain Investment, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Concerns Around Blockchain Installations, Asia-Pacific, 2019
Top End User Priorities Digital Transformation—Revenue Growth, Asia-Pacific, 2019
Top End User Priorities Digital Transformation—Percent of Revenues Allocated for IT Budget, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Global Budget Allocation: Investing in Current Solutions vs. Buying New solutions, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Global IT and Telecom Budget Allocation, Asia-Pacific, 2019
End User Priorities in Digital Transformation—Correlation between Revenue Growth and IT Investments, Asia-Pacific, 2019
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