Search results for: 'operations maintenance services'

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

This study covers the size, trends, competitive landscape, and growth strategies for the global software license management (SLM) market. Software licensing enables software monetization strategies and requires license enforcement, entitlement management, and software protection. Companies traditionally sold SLM systems as anti-piracy solutions...

03 Jul 2020  |  Global  |  Market Research

Growth Opportunities in the Global Facility Management Market, Forecast to 2025

Preparing Facility Management Participants for Success After a Pandemic

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The global Facility Management (FM) market is going through a major transformation driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if s...

New solutions include the integration of tools such as AI, which streamlines processes by automating tasks and offering guidance to operators on the use of ultrasound equipment. These solutions also reduce variabilities across devices and operators and improve the early diagnosis of chronic diseases. The study will help ultrasound equipment prov...

09 Jul 2021  |  South Asia, Middle East & North Africa  |  Market Research

GCC Hospitality and Foodservice Growth Opportunities

Consumer Choices and Technology Innovation Generate Growth Opportunities in the New Normal

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The COVID-19 pandemic showed that change is unavoidable and industries cannot depend on a permanent status quo. The revenue loss registered by the Gulf Cooperation Council (GCC) hospitality and foodservice industry in 2020 is proof of the crisis’ scale, with cumulative financial loss expected to be between $50 and $60 billion. Since health, hygiene...

Labor shortages, inflation, and higher operational costs will force companies to accelerate the pace of advancement and explore various formulas to upgrade technology. The need to increase efficiencies, handle extreme loads, and customize solutions to customer requirements drive the development of autonomous technologies in warehouses across North ...

Enterprise Connect 2026 emphasized a key shift in the CX market: artificial intelligence has transitioned from being experimental to becoming a reliable, operational asset that delivers measurable outcomes. We anticipated this trend in the latest Frost & Sullivan annual outlook report titled “Top 10 Strategic Imperatives in the CX Industry – 2026 t...

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...