Search results for: 'inside finance'

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

16 Jul 2019  |  North America  |  Market Research

Digital KPIs Transforming the Automotive Industry

Customer-centric Metrics at the Forefront of Performance Assessment as Companies Embrace Digitization and Expand into New Monetization Avenues

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The automotive industry as we now know it is undergoing a distinct, irreversible shift. Nothing is the same it was five years ago. Companies continue investing in new technologies that will enhance their customer-facing applications and their internal efficiencies. However, when it comes to measuring their performance as an organization or to asse...

Recent geopolitical events, such as the Annexation of Crimea; sustained proxy wars between Iran, Israel, and Saudi Arabia; the Russo-Ukrainian War; rising tensions across the Taiwan Strait; and confrontations on the global commons, drive the evolution of high-intensity networked and informalized warfare in the global defense market. State failures,...

This study will benefit those who are interested in learning about the Middle East security market and potential opportunities in this segment. As threat dynamics evolve, technology will act as a force multiplier for nations in the Middle East to better manage their internal security requirements and align with each nation’s security vision. Countr...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

This report offers insights into the environmental, social, and governance (ESG) framework in the commercial aviation industry. The commercial aviation industry is focusing on ways to decarbonize its operations. However, there is an urgent need for common standards for the adoption and benchmarking of sustainable practices. The industry will need t...

The adoption of electric four-wheelers in India is growing at a promising pace, making it a major market for global companies. The growth of the electric vehicle (EV) market in the country is predominantly driven by government initiatives and incentives, as well as environmental awareness. To keep up with the growing demand, global and domestic com...

21 May 2025  |  Global  |  Megatrends

Trend Opportunity Profile Series: Economic Trends (3rd Edition)

Key Transformations in Customer Experience and Shopping Platforms Enabling Growth and Innovation to 2030

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This series offers an overview of the economic risks and transformative trends adopted by countries globally, leading to a better business and economic environment and creating direct opportunities for major sectors such as healthcare and medicine, industrial, technology, supply chain and logistics, energy, food and agriculture, mobility, business ...

The adoption of electric four-wheelers in India is growing gradually, making it a major market for global companies. The growth of the electric vehicle (EV) market in the country is predominantly driven by government initiatives and incentives, mainly focusing on manufacturing localization, supply chain security, and export competitiveness, as well...