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This study provides forecasts for the Asia Pacific (APAC) customer experience (CX) management market from 2023 to 2030. CX has become a prominent competitive differentiator in the digital age as customers increasingly expect memorable experiences that make them feel valued and appreciated. Organizations that understand customer sentiment and future...

11 Nov 2020  |  Global  |  Frost Radar

Frost Radar™: Global Airline IT Market, 2020

A Benchmarking System to Spark Companies to Action–Innovation That Fuels New Deal Flow and Growth Pipelines

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The airline information technology (IT) market is a highly fragmented one with numerous start-ups and conglomerates offering various airline IT solutions across geographies. The leading companies in this market have distinguished their products and services from the rest of the market by maintaining a long-term focus in their R&D investment strateg...

The ongoing arms race between cybercriminals and the cybersecurity industry leads security vendors and service providers to develop new solutions and technologies. In recent years, security players have harnessed machine learning, automation, big data, analytics, and other technology innovations to enhance, upgrade or completely reinvent cybersecur...

Cloud infrastructure and platforms are the foundational elements that underpins enterprise digital transformation. The uncertain economic climate of 2022, which has carried over into 2023, has undoubtedly affected enterprise IT budgets and priorities. Macroeconomic trends—high interest rates, inflation, stagnant consumer demand, a weak housing ma...

The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...

Frost & Sullivan conducts an annual survey of IT and business decision-makers regarding their views of technologies including immersive services, the metaverse, the internet of things, artificial intelligence, and the cloud. This report leverages information collected in the 2025 IT survey to analyze perceptions and use of immersive technologies an...

The supply chain across industries is becoming more complex, and real-time freight visibility is the most sought factor among the logistics and transportation stakeholders for long-term competitiveness. For shippers and logistics fulfilment service providers, supply chain disruptions significantly affect the top and bottom lines. The impact of mali...

In the last decade, digital transformation initiatives have rapidly developed in the global defense market. The Western Armed forces had to accelerate digital footprint implementation and adopt the cloud IT infrastructure to handle, analyze, and store mass data on its various operational utilities. These initiatives are inevitable, particularly for...

The global small‑molecule CDMO industry is undergoing a structural transformation driven by increasing molecular complexity, patent expiries, cost pressures, and the strategic need to secure resilient pharmaceutical supply chains. Demand is shifting beyond high‑volume commodity generics toward specialized development and manufacturing capabilities ...