Search results for: 'assembly model'

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

02 Jun 2021  |  Global  |  Megatrends

Growth Opportunities Driven by Top Trends in 2021

COVID-19 will Influence Consumption Behavior, Hyper-personalization, and Emphasis on Digital Health

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As people learn to embrace uncertainty, the top trends outlined at the beginning of 2021 will bring about significant changes in the way societies work and live. Changes in user behavior patterns will trigger major growth opportunities influenced by changes in consumption and business models. Emerging advancements in technologies, such as AI and a...

Home energy management systems (HEMS) is a technology platform that monitors, manages, and controls home functions such as HVAC, lighting, solar PV, and other appliances in a residential building. The HEMS market is expected to grow at an accelerated rate for the next 7 years. The concept of HEMS has evolved over the last few years, where the focus...

Advancements in medical imaging technology are serving to achieve state-of-the-art healthcare management across the globe. However, not all hospitals and independent diagnostic imaging centers have access to these advanced medical imaging equipment. This is mainly because of budget constraints and continuous consolidation of healthcare facilities. ...

Every 3 years, the team of futurists, analysts, and consultants at Frost & Sullivan's Visionary Innovation Group comes together to render a comprehensive analysis of the transformative, global forces that define the future world, with their far-reaching impact on businesses, economics, cultures, and personal lives. As we look to 2030, we see 12 tra...

This research service investigates technologies that propel the development of new targeted immunotherapies, particularly those that deliver therapeutic DNA and proteins. The top 3 growth opportunities focus on enhanced gene delivery systems for greater precision, the support of such systems through novel biotech platforms, and the affordability of...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...

The global residential, light commercial, and HoReCa water hydration treatment systems market is expected to witness a 7-year CAGR of 6.1% to generate above $30 billion by 2025. Emerging markets such as China, South Korea, India, and Japan, especially in segments such as light commercial and HoReCa, are witnessing high growth. The increasing aware...