Search results for: 'c2 frost comput'

The global energy market is currently undergoing a massive shift with decarbonization, decentralization and new technologies being the key driving factors. Utilities, independent power producers (IPPs) and other energy companies are exploring effective ways to manage the imbalance created in demand and supply due to the intermittent nature of the g...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

Cardiology is the second-largest generator of patient image data and reports, which need to be stored/archived, analyzed, and managed. This, coupled with hospitals need to provide timely, high-quality care to patients, given the urgency of cardiology cases, necessitates a holistic view of cardiac patient data and a well-connected, enterprise-wide ...

Organizations recognize the importance of customer experience (CX) but face difficulty in service delivery. Striving for excellence in CX is a strategic component of every organization s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. Delivering good CX is complex, with customers...

The TechVision division of Frost & Sullivan has evaluated high power electronics technologies, and has assessed innovations that will have an impact on various applications in the near-, medium-, and long- term. Increasing need for high-power/high-voltage, high-temperature and high switching frequency power electronic devices in applications such ...

The video analytics market has been growing at double-digit rates in Asia-Pacific (APAC) in the past few years. This is due to expanding video analytics application areas and widespread adoption in IoT devices for its capabilities. Video analytics solutions analyze data generated, e.g., from IoT surveillance devices in industries, city surveillance...

The Asia-Pacific (APAC) Internet of Things (IoT) market is expected to grow at a compound annual growth rate (CAGR) of 22.5% between 2019 and 2026 to reach a market size of $436.80 billion by the end of this forecast period. However, many enterprises remain unclear about the benefits and the maturity of IoT solutions available on the market. This r...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...