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Businesses receive massive amounts of customer feedback every day through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. Voice of customer (VoC) refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data analyti...

The information and communications technology (ICT) industry is undergoing an important transformation, evolving from traditional hardware- & software-centric, and communications infrastructure to cloud-based, interconnected digital ecosystems. This shift has been driven by advances in artificial intelligence (AI), mobile computing, big data analyt...

28 Apr 2021  |  North America  |  Frost Radar

Frost Radar™: North America Mobile Communication Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Advancements in next-generation mobile network technologies and devices have accelerated the growth of innovative mobile applications, fundamentally changing the way we live, communicate, conduct business, consume content, and interact. Aggressive capital investments in these technologies, including 5G networks, will further expedite market growth....

The biometric solutions market is experiencing rapid growth, driven by demand for secure identity verification and authentication across sectors. This competitive benchmark profiles 19 leading companies that are shaping the future of biometric technologies, including fingerprint, facial recognition, iris scanning, and multimodal systems. The analys...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

The surveillance analytics industry is evolving rapidly, driven by security concerns, advancements in artificial intelligence, and the need for proactive threat detection. Government and law enforcement entities, smart cities, transportation providers, and enterprises leverage surveillance analytics solutions to enhance operational efficiency, ensu...

The convergence of renewable energy expansion, green hydrogen development, and carbon capture technologies is transforming the production of sustainable fuels through electrofuels. As industries seek practical decarbonization pathways without extensive infrastructure changes, electrofuels are emerging as a promising solution capable of delivering l...

19 Nov 2021  |  North America  |  Frost Radar

Frost Radar™: North American Managed SD-WAN Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The North American managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Across industries, businesses are embracing these services as an integral part of their WAN transformation strategy, largely to gain cost and operational efficiencies. In 2020, market revenues exceeded $2 billion,...

The North American managed SD-WAN market continues to grow as enterprises seek flexibility and control over their network technologies, especially in distributed and branch configurations. SD-WAN technology delivers intelligent routing and security functionality via centrally managed software, simplifying deployments, optimizing network costs, and ...