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31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

05 Jul 2022  |  Global  |  Frost Radar

Frost Radar™: Demand-responsive Transport, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Rapid urbanization in major cities around the world, bringing with it a growing number of nuclear families and single-person households, is increasing pressure on transport infrastructure. More flexible lifestyles and work schedules are causing mobility patterns to shift and new forms of mobility to emerge. Demand-responsive transport (DRT) would m...

Amid rising global trade tensions and sluggish global economic outlook for 2020, the global healthcare market is expected to cross the $2 trillion mark in 2020. Healthcare will be among the top two priorities for voters in the 2020 presidential election in the US. In the European region, looming BREXIT indecision is likely to have a strong impact o...

Wounds, especially chronic wounds, are associated with clinical, social, and economic challenges. Wounds resulting from diabetes, injuries, and surgeries affect a significant population globally. According to an economic evaluation study on Medicare beneficiaries, 8.2 million people in the United States have at least one type of chronic wound. Amon...

The Government of India (GoI) launched the 100 Smart City Mission in April 2015; the plan is to implement this through area based approaches. Cities have been selected through a City Challenge Competition. Pune has been selected for Smart city development since the city is the 2nd biggest software hub in India and is among the top five FDI investme...

This report analyzes the transformation of the curbside management market. It delves into the market’s evolution, various system types, the current landscape, leading players, and the ecosystem reshaping urban mobility. Disruptive technologies, innovative business models, and global megatrends continue to impact the curbside market, promising enhan...

This study presents an assessment of the global market for plastics in electrical and electronic equipment (EEE) in 2020 and evaluates future prospects. This analysis covers the demand for plastics in EEE by end use and plastic type. Market segmentation is broken down into 5 end-use types: consumer electronics, consumer appliances, wires and cab...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

28 Apr 2021  |  North America  |  Frost Radar

Frost Radar™: North America Mobile Communication Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Advancements in next-generation mobile network technologies and devices have accelerated the growth of innovative mobile applications, fundamentally changing the way we live, communicate, conduct business, consume content, and interact. Aggressive capital investments in these technologies, including 5G networks, will further expedite market growth....