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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal point for competitive differentiation. Customer interactions with contact center agents can either build long-term relationships or send customers scrambling to competitors for better products and services. Setting up and operating an in-house contact center can be challenging, time-consuming, and expensive; to compete successfully in the digital era, a contact center must be able to map the customer journey across multiple channels and leverage data to deliver personalized, predictive, and proactive experiences. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey builds loyalty and provides upselling opportunities.Companies have learned during the COVID-19 pandemic that it is more important than ever to have a comprehensive CX and a resilient contact center operation. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.
Sales Automation Powers Sales Teams Globally, 2021
Evolution of Omnichannel Customer Engagement
Asia-Pacific Cloud Contact Center Solutions Tracker, 2021
Marketing Automation Powers Businesses Post COVID-19 Globally, 2021
Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021
Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021
APAC Contact Center Applications Tracker, 2021
Frost Radar™: Asia-Pacific Business Process Management Services, 2021
Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond
Customer Experience Outsourcing Services Market in Latin America and the Caribbean
tobacco industry analysis
agricultural drones market
power electronics market
consumer drone market
commercial uav market
diabetes care devices market
functional beverage market
wearable electronics market
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