Search results for: 'ecosystem intelligence'

Europe’s parking market is undergoing a structural transformation driven by urban decarbonization policies, electrification, digital enforcement, and the reallocation of curbside space. This study provides a strategic assessment of the European parking market, analyzing how parking is evolving from a traditional real estate and enforcement function...

Cross-border payments and remittance transaction, even if essential, appear as a commodity for most customers; as a result, the fee structure has to be lowered to not appear as a pain point during the transaction, especially for the digital channel. Moreover, the rapid growth of mobile penetration across the world can be attributed to the growth of...

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

This study focuses on last-mile delivery optimization achieved through autonomous vehicles (AVs) and route optimization software. It explores market definitions, size, forecasts, drivers, restraints, trends, competition, and growth opportunities. Last-mile delivery involves the movement of products from a distribution center to the end destinati...

The increasing frequency of attacks on national assets and the sophistication of cyberthreats threaten a nation’s ability to defend itself from cyberwarfare strategies. The expanding application of deepfake AI against dominant political figures, social media hijacks of persons of national interest, unauthorized defense network penetration, and rans...

17 Oct 2022  |  North America  |  Market Research

State of the Global Video Conferencing Devices Market—Forecast to 2027

Post-pandemic Market Normalization and Economic Headwinds Put Brakes on Growth in 2022: Long-term Momentum for Video-First Enterprise will Continue

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The $3.85 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

The architecture of the global energy market is changing. The market model is transforming from highly centralized power distribution into decentralized, distributed energy management enabled by intelligent software and new approaches to data management. Three trends—digitalization, decentralization, and decarbonization—are steering the transformat...

The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...