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22 Apr 2022  |  Global  |  Customer Research
UCC Investment Priorities for 2022 and Beyond
IT Decision Makers Reveal Investment Plans for the Next Normal
In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...
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30 May 2022  |  North America  |  Market Research
Navigating a Successful CX Transformation with Conversational AI
Key Takeaways from the 2022 Conversational Interaction Conference
The Conversational Interaction (CI) Conference was held in San Jose, CA, from April 12 to 13, 2022. It was organized by Bill Meisel’s TMA Associates and LUI News (Language User Interface) in conjunction with AVIOS (Audio Visual Input Output Society), a non-profit speech technology professional society. The CI2022 conference resumed after a two-year...
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28 Jan 2019  |  Global  |  Market Research
Global Residential, Light Commercial, and HoReCa Water Hydration Treatment Systems Market, Forecast to 2025
Innovative Water Hydration Treatment Systems for Connected Homes, Offices, and HoReCa that are Backed Up by Sustainability Principles have a Strong Role in Tackling Plastic Waste from Bottled Water
The global residential, light commercial, and HoReCa water hydration treatment systems market is expected to witness a 7-year CAGR of 6.1% to generate above $30 billion by 2025. Emerging markets such as China, South Korea, India, and Japan, especially in segments such as light commercial and HoReCa, are witnessing high growth. The increasing aware...
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09 Aug 2023  |  Global  |  Customer Research
CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective
Pent-Up Demand Compels Businesses to Invest in AI and Automation
The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....
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14 Feb 2020  |  Europe  |  Market Research
Light Vehicle Leasing Market in Ireland, Forecast to 2023
As All Leasing Options Saturate, Market Participants Hope for Favorable Fiscal Policies to Revive Growth in Fleet Sales in Ireland
The Irish vehicle leasing industry is experiencing headwinds amid the uncertainties associated with Brexit. Consumers are changing their preferences in acquiring new vehicles as a result of falling residual values of old vehicles. This trend has curtailed vehicle trading; however, the effect on fleet registration is different when compared to retai...
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30 Jan 2020  |  Asia Pacific  |  Market Research
Japanese Light Vehicle Leasing Market, Forecast to 2023
The Japanese Leasing Industry is Healthy and Expects Promising Growth Prospects Driven by Operational Leasing in Both the Corporate and Private Market Segments
Fleet renewals were the major driver for new company car registrations as a strained economy caused fluctuations in total registrations over the past few years. The benefits of leasing (unlike owning) has boosted the transition from a loan purchase system to a full service operational leasing system since it has enabled corporates to focus on their...
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09 Jul 2025  |  Global  |  Market Outlook
Global Clinical Diagnostics Outlook, 2025
Driven by Novel Biomarkers, Digital Services, and Automation, Industry is Accelerating Precision, Efficiency, and Early Disease Detection in Molecular Diagnostics and Point-of-care Testing (POCT)
The global clinical diagnostics market is poised for strong growth as stakeholders shift focus toward high-growth segments such as precision medicine, decentralized diagnostics, software-driven solutions, and product expansion. Companies continue to adopt LIMS and other digital platforms while emerging opportunities in the POCT sector further drive...
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10 Nov 2016  |  Europe  |  Market Research
ICT Spending in Connected Industries
A European SME Perspective
The IT & communications industry continues to invest heavily in communications and IT solutions. Energy and utilities, healthcare, transportation, and manufacturing are also expected to increase ICT spending in the next 5 years. To enable ubiquitous connectivity, large investments need to be made by telecom operators as well as energy and utilities...
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18 Nov 2016  |  Europe  |  Market Research
European Bike Sharing Market, Forecast to 2025
Technological Innovations and Government Support Will Drive the Growth of Bike Sharing in Europe
Growing congestion in core urban areas, rising parking fees and fuel costs, and a high level of carbon emissions are hindrances to urban mobility. These challenges open up opportunities to companies offering sustainable mobility solutions such as bike sharing. This research service analyses the bike sharing market in Europe and examines the growth ...
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10 Nov 2016  |  North America  |  Market Research
Key BPO Technology Initiatives
Outsourcers Forging Ahead with Digital Intelligence
The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...
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