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07 Apr 2021  |  Global  |  Market Research
Conquering the Budget Struggle for Contact Center Transformation
Winning Projects to Improve CX
Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...
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20 Aug 2021  |  North America  |  Market Research
Power Distribution and Retail Digital Transformation Growth Opportunities
Shift Toward Multifunctional Cloud Platform Solutions Powers Future Growth Potential
Digitalization is the key enabler of decentralization and decarbonization, the other two Ds shaping the energy industry transformation. Cloud computing, Big Data, analytics, and the Internet of Things (IoT) are among technologies that enable the digital transformation of electric utilities and facilitate new ways of electricity production, storage,...
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17 Dec 2021  |  Global  |  Market Research
Oil & Gas Start-Up Tracker—Issue 22
Dynamic Companies Driving Innovation in Artificial Intelligence, Machine Learning, Analytics, Internet of Things, and Digitalization
Technological and digital trends are transforming the oil and gas industry. Main players commonly choose operational technologies (OTs) to carry out the automation of their oil and gas processes; however, newer technologies, such as AI, IoT, and robotics are starting to gain more relevance in the industry. Oil and gas companies adopted automati...
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16 Feb 2022  |  Global  |  Market Research
Global Agriculture UAS Application Growth Opportunities
Combining Agriculture, Drones, and Other Disruptive Technologies Helps Tackle Food Shortages While Increasing Revenue
This Frost & Sullivan research service focuses on global unmanned aerial systems (UAS) agriculture applications. The base year for spending information is 2020, while example market participants and market size estimates are for 2021. This study discusses market participants, customers, and government agencies that influence the industry. The resea...
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17 Apr 2018  |  Africa  |  Market Outlook
South Africa ICT Outlook, 2018
Growing Adoption of Internet of Things (IoT) and Artificial Intelligence (AI) will Shape the ICT Industry
This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...
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09 May 2018  |  Asia Pacific  |  Market Research
Australian Contact Center Applications Market, Forecast to 2023
The Market Will Continue Adopting Advanced Customer Contact Applications
The Australian contact center applications market grew by 2.8%, reporting total market revenue of $122.1 million in 2016. The market is forecast to decline at a CAGR of 1.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, In...
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09 May 2018  |  Asia Pacific  |  Market Research
Chinese Contact Center Applications Market, Forecast to 2023
Local Competition was Strong Across Application Segments
The Chinese contact center applications market declined by 0.2%, reporting market revenue of $105.2 million in 2016. The market is forecast to see a CAGR of 1.4% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indones...
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09 May 2018  |  Asia Pacific  |  Market Research
Hong Kong Contact Center Applications Market, Forecast to 2023
The Local Business Environment was Favorable to Market Development
The Hong Kong contact center applications market grew by 5.7%, reporting market revenue of $14.08 million in 2016. The market is forecast to grow at a CAGR of 2.2% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indon...
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09 May 2018  |  Asia Pacific  |  Market Research
Indian Contact Center Applications Market, Forecast to 2023
Adoption of WFM and Analytics Applications Continued Growing
The Indian contact center applications market grew by 2.7%, reporting a market revenue of $65.2 million in 2016. The market is forecast to see a CAGR of 3.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, ...
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09 May 2018  |  Asia Pacific  |  Market Research
Indonesian Contact Center Applications Market, Forecast to 2023
Digital Convenience Created Opportunities for Multichannel Customer Interaction
The Indonesia contact center applications decline by 1.1%, reporting market revenue of $14.9 million in 2016. The market is forecast to grow at a CAGR of 4.9% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia...
$2,500.00