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30 Jul 2019  |  Global  |  Market Outlook

Global Medium/Heavy Commercial Vehicle Aftermarket Outlook, 2019

Manufacturer-level Revenue to Approach $100 Billion in 2019 Across 20 Key Markets

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The global commercial vehicles aftermarket is a large, but overlooked industry. Across the world, the average company spends nearly $5,000 a year on maintenance and repair parts for just one commercial truck, compared to less than $1,000 that a consumer spends for a passenger vehicle. The aim of this study is to identify the size of the global comm...

The cloud market continues to grow. Frost & Sullivan expects global Infrastructure as a Service (IaaS) market revenues to increase by 27% compound annual growth rate through 2023. Globally, businesses of every industry and size are deploying more workloads in the cloud. However, the journey to the cloud looks different across world regions. Adopt...

The global biometric authentication industry is growing fast because of the ubiquity of some biometric modalities, such as fingerprint and facial recognition. The deployment of biometric technologies is increasing across business sectors because of their ease of use, high security and assurance, and quick scalability. Frost & Sullivan expects biome...

The CASE and Construction Program Area covers coatings, adhesives, sealants, and elastomers (CASE) and construction materials. The markets fit together, and many in the industry treat them as one. CASE products are used in the automotive, aerospace, marine, industrial, electrical and electronics, healthcare, and packaging industries. Frost & Sulliv...

As in the previous years, the threat landscape and nature of cyber attacks evolved rapidly in 2023. Changing enterprise and working trends that kickstarted with the pandemic continued to bring complexity, operational challenges, and security concerns for Chief Information Security Officers (CISOs) throughout 2023. Frost & Sullivan s Cybersecurit...

Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...

In today’s turbulent economic conditions and the challenges brought about by the global COVID-19 pandemic, geopolitical chaos and supply chain gluts have affected investor sentiment. Delays in new project investment, concerns of low RoI, and high operational expenses, especially in the oil and gas upstream sector and the chemical process, power gen...

The electric components industry within the off-highway segment has grown significantly in recent years, with a global market size of $7.05 billion in 2023. Frost & Sullivan projects a 12.8% compound annual growth rate (CAGR), reaching $30.04 billion in revenue in 2035. Factors driving the industry growth include BEV market growth (electric/hybrid)...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...