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An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

The impact of information technology (IT) on the manufacturing industry has been tremendous in recent times. With an increasing number of machines being connected to the Internet, data are being generated in huge volumes. Advancements in real-time data processing and predictive analytics further help in discovering newer ways of utilising the data ...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

12 Aug 2021  |  Global  |  Frost Radar

Frost Radar™: Global Vulnerability Management Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Business operations and consumer engagements are rapidly moving to an environment that is permanently online and permanently connected. End consumers demand a user experience that enables them to switch between multiple applications and devices seamlessly. However, a seamless customer experience across numerous applications requires an open net...

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...

Spain’s economy is on the road to recovery, mainly driven by internal demand and the revival of the exports sector. The country is likely to perform well due to export and domestic demand growth. Infrastructure investment is likely to play a key role in driving investment growth. In 2016, GDP expanded by 3.2%, making Spain one of the fastest-growin...

The global push toward digitalization has expanded attack surfaces and increased IT risks, with threat actors launching multi-vector attacks targeting internal networks and external digital assets. As organizations invest more in cybersecurity tools, the effectiveness of these measures depends on their ability to accurately assess risk exposure. E...

The industrial cybersecurity market has been experiencing rapid growth and gaining widespread significance in recent years. High penetration of Industrial Internet of Things technology in critical infrastructure industries (e.g., power utilities and oil & gas) and the manufacturing industry has resulted in increased threat attack surfaces. Cyberatt...

This study aims to evaluate commercial aircraft fleet and the MRO market in China, consisting of the current fleet in 2018 and segmented on multiple criteria. It further focuses on the market trends, technology Mega Trends, and opportunity areas. Among all the Northeast Asian nations, China is the major MRO spender in terms of MRO market size. This...