Search results for: 'Workforce will revert back to working'

Over the past two decades, mobile communications have become an indelible part of most people’s personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobile...

Hybrid work and software as a service have shifted security enforcement from the network perimeter to identity, transforming it into a control plane. Workforce identity and access management (IAM) now determines whether every user, device, and session should retain access based on context, risk, and least privilege policies. This raises the competi...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

This research service analyzes the global mobile workforce management (MWM) market’s growth from 2023 to 2030, including regional market revenue forecasts (North America, Europe, Asia-Pacific, China, and Rest of the World). MWM products are off-the-shelf software solutions developed to efficiently manage activities and utility field representat...

14 Nov 2024  |  Global  |  Customer Research

Leveraging Advanced Communications and Collaboration Solutions to Empower Frontline Workers, 2024

Often Overlooked, Frontline Workers are an Increasingly Important Part of IT Decision Makers’ Plans

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Frontline workers play a vital role in the success of numerous organizations, forming the backbone of their operations. However, there is a growing disconnect between frontline employees and their colleagues, partly due to the absence of adequate communication and collaboration solutions. While decisions regarding work locations are increasingly d...

This study examines the evolution of collaborative work management (CWM) into adaptive work orchestration, reflecting a broader shift from visibility-centric coordination to execution-driven enterprise platforms. As organizations operate in increasingly volatile, interconnected environments, traditional models built on static planning and human-onl...

23 Apr 2021  |  Global  |  Market Research

Global Workforce IAM—Disruptive Technologies and Unified Access Solutions Enable Robust Security Postures

Enterprises Benefit from Vendor Focus on Reducing IAM Complexity to Enhance User Experience

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Key Issues Addressed

As part of Frost & Sullivan’s ongoing research on cybersecurity, we conducted a deep-dive analysis of the Workforce Identity and Access Management (IAM) market. Frost & Sullivan defines Workforce IAM as a framework that controls and manages employee identities and access as well as policies across IT infrastructures, to protect enterprises from una...

In this rapidly changing work environment, upskilling allows organizations to close the talent gap and fill new and open positions while maintaining their current workforce, creating an environment of continuous learning and development. Reskilling has a longer-term impact, preparing the workforce for jobs that do not exist today. On average, about...

18 Dec 2015  |  Global  |  Megatrends

The Global Future of Work—The Future Place and Structure of Work

Trade, Technology, and Transparency to Shape the Workplace in 2025

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The Global Future of Work—The Future Place and Structure of Work applies a multi-faceted approach to answering the question: where will work take place in 2025? Topics include international trends, such as mega-regional trade deals and right-shoring considerations; workplace design and format trends, such as smart offices and innovative retail spac...