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The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

The customer experience (CX) management market in Europe generated a revenue of €22.7 billion, growing at a 1.4% compound annual growth rate (CAGR) from 2024 to 2030. Economic uncertainty remains throughout Europe but impacts countries and regions differently. Interest in outsourcing CX management continues to grow, with nearshore and offshore grow...

This report discusses the important considerations for players in the Bioinformatics market and assists decision making in the Outsourcing space.

06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

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The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

In the last couple of decades, the valve manufacturing industry was focused on identifying low-cost manufacturing destinations as ‘Outsourcing’ had huge pricing benefits. Despite the pricing benefits, low quality and late delivery were serious concerns to the manufacturers and end users. Has the situation changed in recent years? Are valve manufact...

The goal of this Market Insight is to discuss the economic and social factors that are driving growth within the Turkish security market and what steps international security suppliers may have to take, in order to operate within the market. Although economically strong, a fragmented and primarily domestic security market can make it difficult for ...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

The market for microencapsulation technologies is very fragmented. The bespoke nature of product developments in this field leads to a market in which many applications of the technology are unique to particular companies, making market definitions difficult. However, certain industrial areas have been identified where the use of microencapsulati...

According to SIPRI, India was the largest arms importer in the world during 2011–2015. The Indian government has revised the procurement policy after seeking responses from industry stakeholders. Frost & Sullivan has analysed the competitive landscape of defence in India, which consists of public sector undertakings (PSUs), foreign defense companie...