Search results for: 'agents of changes'

When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

This research service analyses the Brazilian agricultural chemicals market. The market is divided into two major segments, namely: crop protection chemical and fertilizer chemicals. The total agrochemicals market is in the mature stage and it is simultaneously suitable to innovations. Then, it is expected to experience consistent growth in the futu...

The automotive retail market in Brazil is at the helm of change and is currently being disrupted by a number of transformative shifts, such as newer dealership formats (pop-up stores, experience outlets, online vehicle commerce, virtual live stores), and omnichannel (online-to-offline customer journeys, digital technologies, newer vehicle financin...

This research service covers the automotive aftermarket in the main countries of South America. The study focuses on the light vehicles market, and covers Brazil, Mexico, Argentina, Chile, and Colombia, along with insights into other smaller Latin American countries. The objective is to provide a strategic insight for decision makers and potential ...

The municipal waste management services market in Brazil is growing. The federal government has implemented public policies and plans, such as the National Basic Sanitation Plan (PLANSAB), to universalize basic sanitation and increase municipal waste collection levels by 2033. It aims to improve differentiated waste collection rates and eliminate i...

The Brazilian power and energy market is going through considerable transformation, driven by changes in regulation and the increasing interest of energy and commercial and industrial (C&I) companies to advance their decarbonization agendas. The global 4D trends—decarbonization, decentralization, digitalization, and democratization— are shaping the...

This study provides insights into the Latin American and Caribbean (CALA) unified communications as a service (UCaaS) and cloud meeting services market. CALA has been facing a tough investment climate due to economic deceleration, exacerbated by political uncertainties. These challenges are expected to persist, with contracted global trade, continu...