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29 Jul 2025  |  Global  |  Customer Research
Contact Center Objectives and Investment Plans, 2025 to 2027
A Customer Perspective
In recent years, businesses have increasingly focused on employee engagement and brand loyalty, rather than customer experience (CX), as the primary drivers of success. However, in the next two years, improving CX has become the top priority again, followed closely by ensuring business continuity and optimizing operational efficiency and productivi...
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15 May 2015  |  Global  |  Market Research
Global Power and Cooling in the Data Centre Market
Managing the Evolving Architecture
Globally, the data centre uninterrupted power supply (UPS) and cooling markets are mature, where growth rates have recovered from relatively dull performances in 2012 and 2013. Increasing demand for data storage, security, and speed, along with growth in colocation and cloud services are driving UPS and cooling revenues. North America and Europe ac...
$4,950.00
Special Price $3,712.50 save 25 %
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20 Dec 2022  |  Global  |  Market Outlook
Top 10 for 2023: Predictions for the Data Center Colocation Industry
Data centers are the backbone of the digital economy. In today’s connected world, enterprises and governments rely heavily on best-in-class data centers and digital infrastructure. However, enterprises are increasingly outsourcing their data operations to third-party data center colocation service providers. With hyperscale demand driving growth...
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Special Price $1,837.50 save 25 %
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05 Sep 2025  |  Global  |  Market Research
Growth Opportunities in Global Hospital Command Centers, 2024–2029
Hospital Command Centers Experiencing Transformational Growth Due to AI Advancements and Acceptance
The healthcare industry is at a tipping point, where it must balance human and technological elements to deliver an optimal level of care. While the COVID-19 pandemic exposed many cracks in the healthcare value chain, it also got the stakeholders together to invest in technology that supports remote monitoring and treatment. It also provided an opp...
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14 Jan 2026  |  Global  |  Market Research
Data Center Operator Profiles, Colocation, Global, 2026
AI/HPC Workloads Are Driving Transformational Growth
Colocation refers to the provision of data center space, racks, power, and network resources for customers in the data center industry. Colocation commonly has two types: wholesale/hyperscale colocation services, which includes extensive data center spaces for customers with high power requirements; and retail colocation services, including small s...
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04 Sep 2025  |  Global  |  Market Research
Global Contact Center Solutions Market, Forecast to 2029
Enhancing Business Outcomes Becomes the Name of the Game
The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...
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14 Oct 2016  |  Global  |  Market Research
Global Data Center Infrastructure Solutions Market
Cooling Solutions and Rack & Rack Options Segments to Experience Fastest Growth over Forecast Period
The global data center infrastructure solutions market is mature. It is, however, expected to grow at a moderate pace over the forecast period. A smooth growth curve is expected over the forecast period. However, data centre consolidation and high capital expenditure combined with end-user scepticism towards implementing new technologies or unfamil...
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Special Price $3,712.50 save 25 %
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29 May 2024  |  Global  |  Customer Research
Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
Contact Center Growth Opportunities in North American Retail
Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...
$4,950.00
Special Price $3,712.50 save 25 %
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29 Jul 2024  |  Global  |  Frost Radar
Frost Radar™: Cloud Contact Centers in Latin America, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or oth...
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Special Price $4,207.50 save 15 %
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29 Oct 2026  |  Global  |  Market Research
Materials for Data Centers, Global, 2026–2032
Material Innovation, AI-Ready Infrastructure, and Sustainable Data Center Development are Driving Transformational Growth
The rapid expansion of AI, cloud computing, and high-performance computing is changing the way data centers are designed and operated. Higher computing power and increasing rack densities are creating greater requirements for heat management, power efficiency, reliability, and infrastructure performance. These changes also increase the importance o...
$4,950.00