Search results for: 'mobility-as-a-service'

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

The European light commercial vehicle (LCV) leasing market is experiencing robust growth, driven by the increasing demand for flexible, cost-efficient mobility solutions in key industries such as logistics, retail, construction, and services. Valued at approximately $5.45 billion in 2024, the market is projected to grow to $7.12 billion by 2029, a...

31 Dec 2021  |  Europe  |  Market Research

Global Corporate Mobility Growth Opportunities

Increased Emphasis on Integrated Sustainable Mobility Post the Pandemic Will Lead to Massive Growth Opportunities

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The corporate mobility industry is poised to grow as the shift from private cars to multimodal solutions takes place. Transport solutions for companies have traditionally comprised private cars for employees along with a few spare company vehicles and have essentially been about the total cost of ownership. However, with growing financial viability...

The way people move is evolving. The future will have flexible, integrated mobility and on-demand services. The paradigm shift towards door-to-door travel provides opportunities for a new class of market entrants: mobility integrators (MIs). This study examines this emerging market space and features a wide spectrum of visionary opportunities for M...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...

Pandemic-induced market challenges are spurring innovation and progress toward safer and more convenient solutions, particularly in Europe’s connected automotive industry, where emerging use cases are shaping a new normal for consumers. Frost and Sullivan's Voice of Customer survey on in-car services and features in Europe explores customer usage o...

07 Feb 2020  |  Europe  |  Market Research

Strategic Analysis of European New Mobility Value Chain, Forecast to 2030

Future of European Mobility Value Chain will be Driven by New Technologies, Increasing Partnerships, and Investments

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This study aims to analyse and forecast the European mobility value chain and technology trends for 2018. Shared mobility companies depend heavily on the aftermarket service providers for procuring fleet, maintenance and repairs, and technology for smooth operations. Shared mobility partnerships are increasing the presence of the value chain across...

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...