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06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

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Key Issues Addressed

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

In the last 5 years, Europe has faced unprecedented weather disruptions caused by factors attributed to climate change. Drought and heat waves have caused water stress across Europe and led most European countries to adopt and implement water conservation policies. Policies that focus on water infrastructure's digital transformation, the reduction ...

Spain’s economy is on the road to recovery, mainly driven by internal demand and the revival of the exports sector. The country is likely to perform well due to export and domestic demand growth. Infrastructure investment is likely to play a key role in driving investment growth. In 2016, GDP expanded by 3.2%, making Spain one of the fastest-growin...

This Frost Radar reveals the positions of the key companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and marke...

This study analyzes the European head-up display (HUD) market from 2022 to 2030. BMW was the first European original equipment manufacturer (OEM) to integrate HUD, a technological improvement over the head-down display (HDD) interface commonly used in the automotive industry. Over the years, HUDs have become a part of different types of vehicles in...

Global economies are in the phase of easing restrictions and accepting the new normal. European leasing and rental companies are embracing the new challenges set forth. The connected car is a ground-breaking trend in the automotive industry, and many automobile manufacturers are offering telematics as standard services in vehicles rolled out from f...

The increasing media attention to mobile security issues, BYOD adoption along with the GDPR and PSD2 regulations are some of the key factors that drive the demand for MTD solutions. Besides, there is an overdue need for organizations to secure their mobile endpoints. The disproportionate attention to desktop and mobile security has left the importa...

16 Jun 2021  |  Europe  |  Customer Research

Frost & Sullivan Cloud User Survey, European Edition, 2020

Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

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The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...