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Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

The unified communications as a service (UCaaS) market in the Asia-Pacific (APAC) region is entering a pivotal phase as enterprises accelerate migration from legacy telephony to cloud calling. The region’s regulatory diversity, uneven digital maturity, and deeply entrenched telco ecosystems require UCaaS platform vendors to adopt multitrack strateg...

5G is designed to use the radio frequency spectrum differently and more efficiently; for this reason, 5G is referred to as 5G New Radio (NR). 5G is designed to build upon 4G; in fact, the first iterations of 5G NR, which are now being released in select areas of the world, require existing 4G LTE infrastructure—this is called 5G NR Non-Standalone (...

The rapid increase in carbon emissions worldwide and the urgency to achieve net-zero targets have intensified the need for carbon capture and utilization (CCU) technologies. While technologies have advanced significantly, the long-term economic viability of carbon management remains constrained without scalable pathways to convert captured CO₂ into...

This Frost Radar evaluates the evolving smart nutraceuticals landscape as consumer awareness of cognitive health, lifestyle-related stress, and healthy aging creates demand for scientifically validated, natural, and multifunctional brain health solutions. The market remains fragmented, with differentiation increasingly shaped by clinical evidence, ...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...

This Frost & Sullivan analysis examines the botanical extracts market in the nutraceutical and personal care sectors by type, application, and region.In the nutraceutical sector, the market is segmented by type into extracts such as ashwagandha, Boswellia serrata, Ginkgo biloba, elderberry, ginseng, cranberry, psyllium, curcumin, milk thistle, acer...

18 Dec 2020  |  Global  |  Market Research

Digital Transformation to Drive Growth in the Global Airport Information Technology, 2025

Airports Need to Embrace Digital Transformation to Enhance Passenger Experience and Improve Cost Efficiencies

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Airports need to embrace digital transformation to enhance the passenger experience and improve cost efficiencies. This research service will focus on the global airport information technology market across the various Tiers of airports (5 Tiers in total) and across 6 key regions, Africa, Asia-Pacific, Europe, the Middle East, Latin America, and No...