USD
GBP
CNY
EUR
INR
JPY
MYR
ZAR
KRW
THB
Frost Radar™: Workforce Engagement Management, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
19-Dec-2024
Global
Frost Radar
Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry.
Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center resources, boosting operational efficiency and performance and agent and customer engagement, which improves CX and employee experience. WEM focuses on recruitment, onboarding, evaluating, training, coaching, and motivating the workforce. Contact center solution providers and customers have come to understand that employee engagement and customer engagement are interdependent and equal in importance.
The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles for each of the companies in the Frost Radar™ based on their strengths and opportunities, and a short discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.
Strategic Imperative
Strategic Imperative (continued)
Growth Environment
Growth Environment (continued)
Frost Radar™: Workforce Engagement Management, 2024
Frost Radar™ Competitive Environment
Frost Radar™ Competitive Environment (continued)
Frost Radar™ Competitive Environment (continued)
Aspect
Aspect (continued)
Aspect (continued)
Aspect (continued)
Aspect (continued)
Calabrio
Calabrio (continued)
Calabrio (continued)
Calabrio (continued)
Calabrio (continued)
Centrical
Centrical (continued)
Centrical (continued)
Centrical (continued)
Genesys
Genesys (continued)
Genesys (continued)
Genesys (continued)
Genesys (continued)
NICE
NICE (continued)
NICE (continued)
NICE (continued)
NICE (continued)
NICE (continued)
NICE (continued)
SuccessKPI
SuccessKPI (continued)
SuccessKPI (continued)
SuccessKPI (continued)
SuccessKPI (continued)
Talkdesk
Talkdesk (continued)
Talkdesk (continued)
Talkdesk (continued)
Talkdesk (continued)
Verint
Verint (continued)
Verint (continued)
Verint (continued)
Verint (continued)
Best Practices
Growth Opportunities
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Next Steps
Legal Disclaimer
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Frost Radar |
|---|---|
| Author | Ankita Singh |
| Industries | Information Technology |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | workforce engagement management |
| Keyword 2 | workforce management market |
| Keyword 3 | 2024 engagement trends |
| Podcast | No |
| WIP Number | PFQU-01-00-00-00 |