Search results for: 'test research'

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

This research deals with the global market interactive kiosks. Detailed global market trend analysis including drivers, restraints, technology trends, and pricing analysis are provided for global interactive kiosks markets. Detailed revenue and unit shipment forecasts are provided for the global interactive kiosks markets, broken down by verticals ...

Advanced persistent threats, sophisticated malware, and data breaches have alerted the security industry and all organizations. Any organization, regardless of size and industry, can be targeted. Minimum security measures allow for criminals to investigate for vulnerabilities in a network whether it be through APTs and/or social engineering. Organi...

Smart Cards across the world have taken off in the past few years, and enabled a launching pad for the world contactless smart card market to truly take off in the next few years. This research service looks at the trends across the four regions, North America, Latin America, Europe and Middle East, and APAC. The convenience and speed provided by ...

This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia-Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...

Frost & Sullivans Mobile Field Service Management (FSM) study represents landmark research into the adoption patterns, market breadth and opportunities for mobile field service within customer relationship management (CRM) applications. Mobile strategies represent the biggest opportunity for field service organizations to gain competitive advantag...

The research service from slides 1 to 148 critically analysed the unified communications market in South Africa. The study provides an overview of the African and South African unified communications markets, industry challenges and market forces, market sizes, pricing and marketing strategies, opportunity analysis, industry best practices and stra...

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...