Search results for: 'integrity software'

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

Organizations recognize the importance of customer experience (CX) but face difficulty in service delivery. Striving for excellence in CX is a strategic component of every organization s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. Delivering good CX is complex, with customers...

This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of A...

Robust adoption of cloud-based AMD solutions will drive the Indian AMD solution market until 2023. The outcome of the Indian general elections 2019 will affect country policies and may increase uncertainty in revenue generation. The rapid digital transformation underway in the country and government initiatives, such as the Digital India Progra...

03 Jun 2020  |  South Asia, Middle East & North Africa  |  Market Research

Transformation Trends in Dubai’s Logistics Industry, Forecast to 2023

Effect of Disruptive Trends on Dubai’s Transport and Logistics Industry

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Since the early 2000s, Dubai has made significant economic improvement with the help of its economic diversification initiatives. Dubai’s transportation and logistics industry has also changed notably with low logistical and operational costs and favorable government policies attracting investors from around the world, marking the region as a gatew...

10 Aug 2020  |  Global  |  Market Research

Digital Transmission Driving the Geospatial Services Market, 2020

New Product Development is Enabling the Sustainable Future of Markets Creating Multiple Growth Opportunities

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This research study includes the following: Research scope: Drone operators, Satellite operators, Downstream service providers, Earth observation, ICT service providers Geographic scope: Global The study aims to cover the global geo...

The Advanced Malware Detection (AMD) market in ANZ grew 18.4% YoY in 2018. Cloud deployments saw greater acceptance among customers not only because of their cost effectiveness but also because end users are becoming more aware of the capabilities and advantages that cloud-based AMD have over traditional on-premise deployments. As-a-service-typ...

17 Jul 2020  |  South Asia, Middle East & North Africa  |  Market Outlook

Middle East and Africa Industrial Automation Market Outlook, 2020

Digital Transformation Reshapes the Industrial Market and Creates New Pivots of Growth for Automation Solution Providers in the Region

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This outlook study provides information on the key trends and predictions for the automation market in the Middle East and Africa in 2020, analysing developments across end-user industries. Demand for automation solutions in this region experienced a steady growth in 2019, aided by the moderate investment climate. The automation market across the r...

Globally, the difficulty in operating large hospitals is made worse by use of manual operations and processes that often lead to a host of inefficiencies. The COVID-19 pandemic in the first half of 2020 brought these inefficiencies to the fore, and as a lasting impact, hospitals must now address the backlog of outpatient, imaging, and surgery patie...