Search results for: 'collaboration and workflow'
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03 Oct 2022  |  Global  |  Technology Research
No Code: The Future of Software Development Process
No-code Platforms Will Disrupt the Way Enterprises Develop Their Applications.
As enterprises emerge from the COVID-19 pandemic, many are still struggling to completely resume operations, such as streamlining workflows, improving employee productivity, and enhancing customer experience, in an operating environment that is vastly different from what it was 2 years ago. Enterprises’ teams are more geographically dispersed than ...
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14 May 2025  |  North America  |  Market Research
Analyst Perspective on Agentic AI
What to Expect in 2025-2027
Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...
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12 May 2026  |  Global  |  Frost Radar
Frost Radar™: Intelligent Virtual Agents for Customer Experience, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) automation market has reached an inflection point. Legacy interactive voice response systems and rule-based chatbots, designed to route and deflect rather than understand and resolve, are being displaced by a new generation of intelligent virtual agents (IVAs) capable of comprehending intent, maintaining context across ...
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26 Oct 2026  |  North America  |  Frost Radar
Frost Radar™: North American Live Media Contribution, Transport, and Managed Distribution Services, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The North American live media contribution, transport, and managed distribution services market provides the business-to-business infrastructure and operational support required to acquire, move, process, monitor, and deliver live video feeds between venues, production environments, broadcasters, rights holders, and digital platforms. The market is...
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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
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24 Dec 2021  |  Europe  |  Market Research
State of the European Video Conferencing Devices Market, Forecast to 2026
A Video-first Strategy is Imperative to Thrive in Hybrid Work
Hybrid work is here to stay, and the workplace is rapidly changing. As the pandemic has influenced people's attitudes toward hybrid work to varying degrees, the percentage of people who will return to the workplace is in flux. As a result, there is a greater need to recognize employee preferences for hybrid working and accommodate multiple user-pro...
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19 Apr 2022  |  Latin America  |  Market Research
Latin American and Caribbean UCaaS and Cloud Meeting Services Growth Opportunities
The Hybrid Work Environment Secures Future Growth Potential
The UCaaS and cloud meeting services markets exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support unified communications and collaboration among their employees. Solid economic GDP growth across the region (6.3% according to the IMF and 6.2% according to ECLAC, a...
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24 Dec 2008  |  Global  |  Market Research
World Enterprise Videoconferencing Endpoints Market
This strategic analysis is part of Frost & Sullivans continued coverage of the conferencing and collaboration marketplace. Within this analysis, Frost & Sullivan has identified market drivers, restraints, competitive landscape, revenues, market shares and key market trends, within the global videoconferencing market. With extensive primary and sec...
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12 Dec 2006  |  Global  |  Market Research
World Videoconferencing Infrastructure Systems Market
This strategic analysis is part of Frost & Sullivans continued coverage of the conferencing and collaboration marketplace. Within this analysis, Frost & Sullivan has identified industry challenges, market drivers, restraints, competitive landscape, revenues, market shares and key market trends, within the global videoconferencing infrastructure sy...
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12 Mar 2019  |  North America  |  Market Research
The Evolving Payer-Provider Dynamic in US Healthcare
How consumer loyalty, clinical decision support, and leveraging a unified patient data set are changing patient care
The Next Generation Healthcare Summit brought together a group of senior leaders of healthcare payer and provider organizations from June 13-15, 2018 at the Woodlands, outside of Houston Texas, to address key issues shared by their organizations. With many gains possible from payer-provider collaboration, there were lively discussions regarding sh...
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