The UCaaS and cloud meeting services markets exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support unified communications and collaboration among their employees. Solid economic GDP growth across the region (6.3% according to the IMF and 6.2% according to ECLAC, at constant prices) contributed to the financial strength of CALA enterprises to invest in digital transformation solutions.

Growth slowed down due to the return to the office that many organizations in several countries embarked on in 2021, with no need to support remote collaboration among their personnel. This movement led several organizations to unsubscribe from many UCaaS and cloud meetings services and deprioritize unified communications and collaboration in general.

Key growth drivers include the implementation of hybrid work environments throughout CALA that will boost unified communications and collaboration solutions adoption. The growing preference for collaboration-centric user experience will drive the adoption of messaging-first or meeting-first cloud services integrated with cloud telephony.

Major growth opportunities in this market include, but are not limited to:
•     Setting the stage for the hybrid work world
•     Contact center as a service
•     Collaboration-centric value propositions
•     Build or partner for value-added services
•     Mobile-first UCaaS

This report provides a detailed assessment of the UCaaS and cloud meetings services market in Latin America and the Caribbean. It has segmentations for several variables, such as geography, customer size, type of license, industry vertical, technology platform, architecture type, hard phone as a service, use of UC capabilities, direct versus indirect sales, bundled versus standalone, and market share. The base year of this study is 2021. Revenue and users are forecasted until 2028.

Partial list of the companies interviewed includes: 3CX; 8x8; Alcatel-Lucent Enterprise; Alestra (Axtel); Algar Telecom; Amazon Web Services; América Móvil (in several countries); Anura; AT&T; Avaya; Axede; Bestel; Cable & Wireless; C3ntro Telecom; Cisco; Convexus; Corporación Nacional de Telecomunicaciones (CNT); Denwa; Digicel; Digitalnet Brasil; DXC Technology; EBD; Empresa de Telecomunicaciones de Bogotá (ETB); Enreach; Entel; Evox; Fibercorp; Fuze; GoTo (former LogMeIn); Ho1a (MetroCarrier); IBM; IFX Networks; Ikusi; InsideOne; Intergrupo; Internexa; IPLAN; Intrado (West); Lifesize; Limbergy; Logicalis; LUMEN Technologies; Marcatel; Maxcom; MCM Telecom; Metrotel; Microsoft; Mitel; net2phone; NTT; NVT; Oi; Olitel; Orange Business Services; Pexip; Poly; Ring Central; Softline; StarLeaf; Telconet; Telefónica (in several countries); Telesul; Tigo; Unify; Unisys; USA VoIP; Teledinámica; TIM; VOZIP Telecom; Verizon Enterprise Solutions; Voitel; Vozy; Wittel; and YX Wireless.

Author: Sebastian Menutti