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Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

29 Mar 2022  |  North America  |  Frost Radar

Frost Radar™: Global Robotic-assisted Surgical Devices, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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As the healthcare industry continues adjusting to the increasing diagnosis of lifestyle-related diseases and demand for affordable care, effective surgical procedures assisted by robotic devices and a decline in treatment costs look promising. Next-generation surgical robotic technology platforms complement and extend surgeons’ ability to minimize ...

In a field of more than 50 global participants in the endpoint security industry, Frost & Sullivan independently plotted the top 16 companies in this Frost Radar™ analysis. Parameters assessed in the analysis included: • Innovation Scalability • Research and Development • Product Portfolio • Mega Trends Leverage • Customer Alignment ...

11 Jul 2022  |  Global  |  Frost Radar

Frost Radar: Access Control Solutions, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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For decades, access control systems have been the linchpin in many organizations’ physical security strategies, enabling them to secure all entry and exit points around their perimeters and protect their employees, customers, and assets from potential threats. Because of these systems’ longevity, solutions really have not changed significantly in t...

Frost & Sullivan’s global team of analysts and consultants research a wide range of industries. Primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively address emerging challenges and op...

Consumers are increasingly adopting flexitarian (meatless diet but occasionally includes meat or fish), vegetarian (meatless diet), or vegan (zero animal product diet) lifestyles due to concerns about health risks, animal welfare (factory farming), and environmental sustainability. This global trend is augmenting demand for alternative or plant-bas...

Climate change remains a top concern for governments and industries around the world. Increasing levels of carbon emissions have created an urgent need for control measures including vehicle electrification. Two-wheelers are a commonly used mode of transport in Asia considering their maneuverability through traffic and cost efficiency in terms ...

In 2021, the electric vehicle (EV) penetration rate in North America was low, at less than 4%, but several geopolitical factors are sending the trend on an upwards trajectory. For example, a ban on Russian oil by the United States and Canada after the start of the Russo-Ukrainian War has caused oil prices to soar in many places. As a result, the vo...