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Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

Decarbonization, digital transformation, and technology innovation have accelerated significantly in the past 5 years. As the global energy industry undergoes an unprecedented transition, this change brings exciting new growth opportunities to the oil and gas (O&G) sector. However, shifting to a net-zero carbon-emissions future means that pricing, ...

The global vehicle rental market is undergoing a period of accelerated transition as mobility demand patterns shift across business travel, leisure, the gig economy, and last-mile logistics. In a market marked by fluctuating travel volumes, high vehicle acquisition costs, and evolving customer expectations, rental companies are repositioning themse...

The EV mobility ecosystem is advancing rapidly as services around EV operations, monitoring, and management evolve to meet the diverse needs of fleets. Amid this change, traditional players in the EV ecosystem face the challenges of managing the evolution of new business models, competing with numerous new heterogeneous players offering integrated ...

The B2B payments market is evolving as businesses modernize financial operations and demand faster, more integrated, and automated payment experiences. This Frost Radar™ evaluates leading providers across a fragmented ecosystem that includes AP/AR automation, cross-border payments, treasury and liquidity management, embedded finance, payment infras...

This report looks at global trends set to make an impact in 2020. Every year Frost & Sullivan's Visionary Innovation Team of futurists, consultants, and analysts scans the short-term horizon and looks across industries to identify areas of disruption in the new year. Along with the top trends, the study also analyzes key growth opportunities with t...

Of late, cyber space has been driving socio-economic activities, as a fall-out of the unification of cyber space and real space including entire industries, especially manufacturing industries, which is termed Industrial Internet of Things (IIoT). The vast amount of data produced by sensors and devices every second from all over the world is bei...

The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...