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The customer experience (CX) management services market continues to expand in North America as enterprises accelerate the use of external service providers to improve operational efficiency, augment internal capabilities, and deliver more consistent, omnichannel customer engagement. As economic pressures intensify and consumer expectations rise, g...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

The US and European mammalian contract development and manufacturing organization (CDMO) market is entering a new phase of strategic evolution, driven by accelerating biologics outsourcing, increasing molecule complexity, and growing demand for resilient, end-to-end manufacturing partnerships. As monoclonal antibodies, bispecific antibodies, Fc-fus...

22 Mar 2022  |  North America  |  Market Outlook

Global Off-highway Equipment Growth Outlook, 2022

Increased Equipment Utilization and Spend on Inventory Will Result in Adoption of Digital Services and Sustain Post-pandemic Rebound

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This research service analyzes the current status and growth trends of the off-highway equipment industry, specifically for construction, mining, and agricultural equipment. It considers the ongoing effects of the COVID-19 pandemic and examines the top industry participants and their anticipated development and launch activities for 2022, notable p...

Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS ...

This study is focused on the fast developing global 3D printing market. The study offers an overview of the numerous applications 3D printing technology supports. It examines the advent of new materials, evolution of design, and enhancements in speed and resolution of print. 3D printing technology has strongly established its position in the aeros...

19 Dec 2017  |  Global  |  Market Research

Analysis of the Global Automotive Refinish Coatings Market, Forecast to 2023

Increasing Number of Vehicles in Operation and Growing Urban Population in Asia-Pacific and Latin America Drive Demand

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Automotive coatings is one of the key industries of leading economies that supplies to end-use segments such as original equipment manufacturers (OEMs) and refinishing body shops. Cars once sold by OEMs to individual customers may require refinishing services due to paint damages caused by accidents / collisions or to give the car body an entirely ...

This Frost Radar™ focuses on leading service providers offering comprehensive wavelength services in North America. The North American market is in a mature stage. In recent years, the request for wavelength services has snowballed, driven by exponential demand for bandwidth from wholesale and retail customers. As such, the market is mainly driven ...

17 Apr 2020  |  Asia Pacific  |  Market Research

Australian Construction Chemicals Market, Forecast to 2025

Growth in Specific End Sectors to Drive the Demand for Construction Chemicals

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Key Issues Addressed

Within the Australian construction industry, the construction chemicals market is estimated by the construction activity being done within the country, as increasing construction activity implies an increase in the demand and use of construction chemicals. Growth in construction activity for specific end sectors, trends in refurbishment, demand for...