Frost Radar : Unified Communications as a Service in Asia-Pacific, 2024
Frost Radar : Unified Communications as a Service in Asia-Pacific, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
26-Sep-2024
Global
Frost Radar
- Samples
- Sample
Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS systems are increasingly indispensable for modern remote and hybrid workforces. By enabling users to communicate, collaborate, and share resources efficiently, UCaaS creates a scalable communications infrastructure that combines multiple contact channels into a single unified platform. Full-stack UCaaS, comprising calling, meeting, and messaging features, is now a standard requirement for organizations evaluating cloud communications solutions.
Frost & Sullivan’s annual IT/Telecom Decision Makers Survey in January 2024 revealed that 48% of APAC organizations prefer a full UCaaS stack from one provider, while 31% of respondents are considering a similar solution. The cornerstone of future business communication solutions is integrated platforms delivering UCaaS, contact center as a service (CCaaS), and communications platform as a service (CPaaS). Integrated microservices-based platforms with flexible APIs, advanced analytics, and AI features will be necessary to holistically cater to customers’ evolving needs and customize features for different user personas. Platform vendors must understand and cater to variations across different APAC countries in terms of regulatory frameworks, connectivity requirements, degree of localization, and market dynamics. Service providers need to persistently tweak their approaches amid evolving portfolio and solution capabilities, go-to-market (GTM) strategies, and value propositions to stay competitive.
In a field of more than 100 global UCaaS providers, Frost Radar analyzed the top 14 in APAC, which have demonstrated high growth potential, industry best practices, and visionary innovation initiatives in the past year.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™, considering their strengths and the opportunities that best fit those strengths.
Strategic Imperative
Strategic Imperative (continued)
Strategic Imperative (continued)
Growth Environment
Growth Environment (continued)
Growth Environment (continued)
Frost Radar™: Unified Communications as a Service in Asia-Pacific
Frost Radar™ Competitive Environment
Frost Radar™ Competitive Environment (continued)
Frost Radar™ Competitive Environment (continued)
8x8
8x8 (continued)
8x8 (continued)
8x8 (continued)
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Cisco
Cisco (continued)
Cisco (continued)
Cisco (continued)
Cisco (continued)
Cisco (continued)
Cisco (continued)
Dialpad
Dialpad (continued)
Dialpad (continued)
Dialpad (continued)
KDDI
KDDI (continued)
KDDI (continued)
KDDI (continued)
KDDI (continued)
KT Corporation
KT Corporation (continued)
KT Corporation (continued)
Microsoft
Microsoft (continued)
Microsoft (continued)
Microsoft (continued)
Microsoft (continued)
Microsoft (continued)
NTT Communications
NTT Communications (continued)
NTT Communications (continued)
NTT Communications (continued)
Orange Business
Orange Business (continued)
Orange Business (continued)
Orange Business (continued)
RingCentral
RingCentral (continued)
RingCentral (continued)
RingCentral (continued)
Singtel
Singtel (continued)
Singtel (continued)
SoftBank
SoftBank (continued)
SoftBank (continued)
SoftBank (continued)
Tata Communications
Tata Communications (continued)
Tata Communications (continued)
Tata Communications (continued)
Telstra
Telstra (continued)
Telstra (continued)
Zoom
Zoom (continued)
Zoom (continued)
Zoom (continued)
Zoom (continued)
Zoom (continued)
Zoom (continued)
Best Practices
Growth Opportunities
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Next Steps
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Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
Deliverable Type | Frost Radar |
---|---|
Author | Krishna Baidya |
Industries | Telecom |
No Index | No |
Is Prebook | No |
Podcast | No |
WIP Number | PEEC-01-00-00-00 |