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As video technologies penetrate meeting spaces, customer requirements have become more diverse, which creates challenges and opportunities for video device vendors. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly evolve their offerings and strategies to maintain ...

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

The banking and financial services industry is increasingly focused on reducing cost and increasing efficiency and profitability. This Internet of things (IoT) start-up tracker helps participants in the digital banking and financial services ecosystem identify solution providers with offerings that address industry challenges. The start-up tracker ...

Operators of electric utilities and distribution systems look for solutions to cut operational expenditure and increase network resiliency. Frost & Sullivan s start-up tracker helps ecosystem participants identify providers offering solutions that address industry challenges. The start-up tracker provides a rich database of start-up and niche p...

The revenue of automotive original equipment manufacturers still relies mainly on selling vehicles, and additional drive-centric business models must not affect its core competency. Frost & Sullivan s start-up tracker helps ecosystem participants identify solution providers with offerings that address industry challenges. The start-up tracker pr...

The Advanced Manufacturing Technology Opportunity Engine highlights a broad spectrum of innovations across humanoid robotics, intelligent automation, advanced manufacturing, and AI-driven production technologies. It features scalable interactive humanoid robots designed to accelerate the commercialization of service robotics, alongside intelligent ...

This research service presents the 2020 vision for the automotive aftermarket in Australia. This market is expected to exhibit a steady CAGR during 2012–2020 driven by increased demand for accessories. The market is expected to become consolidated in the future as scale becomes a key factor for profitability. This research service is a compilation ...