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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The Global Future of Work—The Future Labor Force investigates emerging Mega Trends shaping 2025's labor market outlook. Analysis includes social implications, such as the size and composition of the future labor force; economic implications, such as wage and benefits comparisons; and political implications, such as international labor goals and his...

This research service provides a detailed analysis of the current scenario in the cargo transportation modal mix in India and segment-wise developments and their impact on the rail transportation industry. It also provides an insight into the transportation modal mix across key industries in India and factors driving change in the modal mix. In add...

The polycrisis that characterizes the current state of global affairs affects almost all areas of societal development, including but not limited to climate-related risks. Attempting to alleviate some of these symptoms, several standards and policies have been devised to facilitate an international convergence of practices that promote climate re...

The global electric vehicle (EV) market is undergoing a transformative shift driven by geopolitics, regulations, innovative business models, technology, net-zero targets, and evolving consumer preferences. Supply chain security has been a major challenge in the global EV market, with persistent disruptions from semiconductor shortages, geopolitical...

This research service evaluates the recent trends and emerging developments pertaining to steganography. The research also offers an analysis of drivers, challenges, key applications, security best practices, future trends and recent innovations relevant to steganography.

This edition of the Cyber Security Technology Opportunity Engine (TOE) covers innovations related to emerging cyber security solutions. These include AI-based Security, Homographic Encryption, Managed Detection & Response, AI, Deception, and Pen Testing. The identified innovations can help companies to with threat detection, remediation, manage acc...

This edition of the Cyber Security Technology Opportunity Engine (TOE) covers innovations related to emerging cyber security solutions. These include AI-based Security, Managed Detection & Response, Password Authentication, and Hardware-based security. The identified innovations can help companies with threat detection, remediation, manage access a...