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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026
Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs
The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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26 Oct 2017  |  Global  |  Market Research
Global Managed Security Services Market, Forecast to 2021
Threat Detection and Remediation to Emerge as a Key Market Engine During the Forecast Period
Frost & Sullivan’s research, Global Managed Security Services Market, Forecast to 2021, analyses current market dynamics, external challenges, drivers, restraints, forecasts, and trends. Market share and competitive analysis of key participants are provided. This research service provides a consolidated, top-level view of Frost & Sullivan’s regiona...
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09 May 2018  |  Asia Pacific  |  Market Research
Thai Contact Center Applications Market, Forecast to 2023
Uptake of Omnichannel Customer Interaction has Increased
The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indone...
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04 Mar 2022  |  North America  |  Market Research
Customer Experience Growth Opportunities for 2022
Digital Transformation, Artificial Intelligence, and Hyperautomation Trends will Continue to Redefine the Contact Center Landscape
A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes...
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03 Jan 2017  |  North America  |  Market Research
North American and European Architectural Coatings Market, Forecast to 2023
Changes in Customer Preferences, Regulatory Rules, and Product Advancements will Boost Market Growth
Scope of the Study This research study includes the following segments: Scope: Architectural coatings. Segmented by chemistry (acrylics, alkyds, polyurethanes, others) and segmented by technology (waterborne, solvent-borne) Geographic scope: North America and Europe End-user scope: Architectural coating manufacturers, coating manufacturers, profe...
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11 Dec 2019  |  Global  |  Market Research
Global Satellite Database and Launch Demand, Forecast to 2030
An Exhaustive Consolidated Database of Launched Satellites & Interactive Outputs Including Small-satellite Forecast until 2030
Advances in technology have allowed the miniaturization of satellites to the extent that their application can be extended beyond technology demonstration missions. This has led to expansion of the small satellite market segment with a majority of satellite constellations focusing on earth observations and communication missions. Many of these cons...
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03 May 2024  |  Global  |  Market Outlook
Global Medium and Heavy-duty Commercial Vehicle Aftermarket Outlook 2024
Moderate Global GDP Growth will Affect Truck Usage Leading to a 4.3% Part Revenue Growth Opportunity
This Frost & Sullivan's analysis of the 2024 global medium and heavy-duty (MD and HD) commercial vehicle aftermarket examines and forecasts for the 2023 2027 period, highlighting several types of parts in the aftermarket and its growth opportunities. This outlook features global coverage with a specific focus and analytics for North America, Lat...
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01 Nov 2019  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
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07 Jan 2020  |  Europe  |  Market Research
Passenger Car and Light Commercial Vehicle Filters Aftermarket in Europe, Forecast to 2025
Stable Demand Forecast, With Price Increases in the Premium Filter Category
This report covers passenger car and light commercial vehicle filter aftermarket, in terms of volume (in million units) and value (€ million) across the EU 28. It discusses unit shipment, revenue, average price, and distribution channels of the four product types: cabin air filter, air intake filter, oil filter, and fuel filter. The base year is 20...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Rightshoring Practices Transform Australia’s Customer Experience Outsourcing Services Market, 2020–2026
Intelligent Chatbots and Virtual Agents to Boost Contact Center Efficiency
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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