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This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Sustainable living, green environment, zero waste goals, zero carbon emissions, and circular economy are gradually becoming key themes in the agendas of governments and private organizations the world over. As economies progressed with rapid industrialization, globalization, technological innovations, better standards of living and improved consume...

Electric power systems providers are part of a broader ecosystem within the aerospace industry supply chain, where hundreds of companies co-exist with varying levels of complementarity and dependency. Commercial aviation has been seeing the highest levels of growth in recent years. Orders for new aircraft peaked in 2018, pushing the supply chain t...

Macroeconomic Growth Opportunities in Post-COVID-19 ASEAN covers the positive and negative impacts of the pandemic on the economy of 4 countries—Singapore, Malaysia, Thailand, and Indonesia. COVID-19 was declared a global pandemic by World Health Organization on 11 March, 2020 and is expected to severely impact the global economy. As of early June,...

This report provides a definitive strategic roadmap for the digital marketing and advertising technology (AdTech/MarTech) sector as it enters a transformative era in 2026. Moving beyond incremental updates, the industry is undergoing a fundamental architectural restructuring—shifting from a landscape of fragmented point solutions to one of unified ...

Automotive market participants have realized that the future of the automotive industry lies in the direction of electric vehicles, and hence are investing heavily in developing their own electric vehicles. After the disruption initiated by Tesla, many startup companies are developing electric vehicles and challenging mainstreams original equipment...

Growth in traveler numbers post-pandemic continues to pressure global ports of entry to manage threats and screen people and goods efficiently. The continued risk of cross-border terrorism and crime creates a demand for more stringent passenger screening, apart from detecting contraband smuggling into nations. Screening and detection are among the ...

Predictive genetic testing refers to the testing of genetic mutations and variations in an individual to predict the risk of disease susceptibility and the inheritance of Mendelian diseases and other complex diseases. Genomic analysis studies such as genome-wide association studies (GWAS), SNP arrays, and the WGS of select populations have helped t...

Leading participants in the global bioplastics market are developing high-performance and sustainable products from bio-based derivatives. As more and more companies focus on reducing their dependence on crude oil and reducing the amount of waste in landfills and oceans, end-user industries are seeking cost-effective bio-based alternatives for pack...