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09 May 2018  |  Asia Pacific  |  Market Research
Philippine Contact Center Applications Market, Forecast to 2023
Fast-paced Adoption was Observed Among Outsourcers Offering Services to Global Organizations
The Philippine contact center applications market is estimated to be worth $20.8 million, a moderate growth of 0.9% in 2016 following adecline of 5.1% in 2015. The market is forecast to see a CAGR of 5.1% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries...
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09 May 2018  |  Asia Pacific  |  Market Research
Singaporean Contact Center Applications Market, Forecast to 2023
Adoption of WFM and Analytics Applications Will Bring Growth
The Singaporean contact center applications market size is estimated to shrink from $16.3 million in 2016 to $16.2 million by 2023, at a Compound Annual Growth Rate (CAGR) of 0.1%. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indon...
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09 May 2018  |  Asia Pacific  |  Market Research
South Korean Contact Center Applications Market, Forecast to 2023
Competition has Intensified
The South Korean contact center applications market size is estimated to grow from $66.0 million in 2016 to $74.9 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indones...
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09 May 2018  |  Asia Pacific  |  Market Research
Thai Contact Center Applications Market, Forecast to 2023
Uptake of Omnichannel Customer Interaction has Increased
The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indone...
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29 Jun 2018  |  North America  |  Market Research
How to Become a Successful UCaaS Provider
Tracking UCaaS Perceptions and Provider Selection Criteria in the U.S. Market
Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...
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25 Jul 2018  |  North America  |  Market Research
Global Electronic Test Equipment Market in Aerospace & Defense, Forecast to 2024
Electronic Test Equipment Market to Surpass $4 Billion Revenue by 2024
This research service provides a detailed analysis of the current and evolving opportunities in the aerospace and defense (A&D) industry for the electronic test equipment market. The global electronic test equipment market for A&D will undergo a significant transformation over the next 5 to 8 years with the advent of new technologies changing custo...
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12 Sep 2018  |  Europe  |  Market Research
Dynamic Competitors in the European Battery Energy Storage Market, 2018
Intelligent Software-based Energy Storage Solutions Providing Grid Ancillary Services Driving the Market
The European energy storage market is undergoing a stage of technological evolution, with digital transformation, electric vehicle (EV) penetration, and smart grid initiatives leading the charge. The European region is becoming a hotspot for energy storage driven by falling battery and photovoltaic (PV) costs, attractive subsidies, and increasing e...
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21 Sep 2018  |  Global  |  Market Research
Global Military and Public Services Helicopters Market, Forecast to 2026
Fragile Growth to Slowly Take Off
After almost 10 years of stagnation and delayed programme in key regions, the market for military and public services helicopters is facing a slow recovery globally, driven primarily by dynamic economies such as Asia-Pacific and Central & South Asia. However, recent political uncertainty amongst leading economies over international trade agreements...
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26 Dec 2018  |  North America  |  Market Outlook
Global Healthcare Market Outlook, 2019
With the Rise in Focus on Value-based Care, Technology Convergence will Drive Care Delivery Innovation
Globally, 2019 will be a year of value-based care, as ‘outcome-based care’ focus will globalize. This will trigger the maturation of risk-sharing in solution contracting between providers and drug/device OEMs, driving business value for providers. Access to affordable and quality care will be key political agendas for the upcoming 2019 elections in...
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04 Feb 2019  |  North America  |  Market Research
Global Automotive Customer Relationship Management Market, Forecast to 2025
Cloud CRM will Gain Traction Among Small Dealerships and Increase Penetration to 35.0% by 2025
This study analyzes the competitive landscape, business models, pricing, and future focus areas of dealerships, DMS providers, and third-party vendors in the automotive CRM market. Automotive retail is shifting from a product-driven to customer-centric approach and accommodating changing customer expectations have become crucial for dealers. Howev...
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