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Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

In 2024, enterprises pressed ahead with their digital transformation journeys amid rising complexity in technology landscapes and the emergence of generative AI (GenAI). While GenAI offers transformative potential across industries, verticals, and functional areas, it demands robust cloud and data foundations, driving increased reliance on global s...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

Before the introduction of Internet of Things (IoT) technologies in healthcare, patients’ interactions with doctors were often limited to clinic visits, text or tele communications. Due to this doctors were not able to monitor patients’ health continuously and this was affecting the overall treatment outcome. To address this clinical concern, resea...

This study provides forecasts for the Asia-Pacific (APAC) customer experience management (CXM) services market from 2022 to 2029. Organizations must prioritize delivering excellent CX as a strategic component for sustained business growth. It is crucial to recognize the significance of superior CX as a competitive differentiator. According to Frost...

The global managed detection and response (MDR) market continues to expand rapidly, driven by the sophistication of cyber threats, the scarcity of cybersecurity professionals, and the high costs of building internal security operations centers. Organizations increasingly adopt MDR to gain 24/7 monitoring, threat hunting, and incident response while...

This analysis of shifts in the customer experience management (CXM) industry in Latin America resulting from technological advances and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as ho...

The global SaaS security posture management (SSPM) market is positioned for steady growth over the next 5 years, largely driven by SaaS application expansion, high SaaS-related breaches, regulatory pressure, and innovation in artificial intelligence (AI)-powered security solutions.As the SaaS environment expands and the threat landscape becomes mor...

21 Dec 2021  |  North America  |  Market Research

Global Privileged Access Management (PAM) Solutions Growth Opportunities

The Ever-changing Threat Landscape and Expanded Attack Surface Drive the Future Growth Potential of Privileged Access Management Solutions

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Cyberattacks continued to increase in 2020 and will constantly evolve in the future with increasing sophistication and blended techniques. Attacks on privileged accounts are expected to rise, as working from home and hybrid working environments will continue to prevail in the years to come due to the pandemic. The digital transformation journey...