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While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

26 Jul 2017  |  Global  |  Market Research

Iran Cloud Computing Market—Macro Outlook and Technology Trends, 2017

Iranian ICT market trends spin around topics such as internet speed, internet censorship and security

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Iran is a promising market for the implementation of Cloud. The market has opened up for international players and the hardware market has been gaining traction since 2016. The infrastructure and telecom markets have become the prime area of investments. From the challenges point of view, enterprises lack skill and awareness about the cloud market ...

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

Cloud has become an established component of enterprise technology strategy in Latin America, but adoption has not necessarily reduced complexity. Many organizations now operate fragmented environments: public cloud, private cloud, on-premises infrastructure, legacy applications, SaaS platforms, and multiple data architectures. As a result, the st...

The Infrastructure as a Service (IaaS) market remains highly active worldwide, having reached an astounding U$45.6 Billion in revenues in 2018. While adoption pace and patterns vary, all regions—North America, Europe, Latin America, and Asia-Pacific—are firmly on the path toward the cloud. In this report, we review key findings from the 2018 Clou...

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...