Search results for: 'mega 01'

This research service covers market trends, technology trends and market share for the worldwide agent performance optimization software market. The report covers two segments: workforce management and quality monitoring.

This study is designed to assess the world Managed Security Service (MSS) market through consultations with a broad sample of the industrys service providers (MSSPs). These MSSPs monitor and manage clients electronic infrastructure from their Secure Operating Centers (SOC) in order to protect client data and communications from anomalies and atta...

This study encompasses the Digital Asset Management market in the World. Digital Asset Management (DAM) is also known as Rich Asset Management (RAM), Media Asset Management (MAM), Digital Media Management Software (DMMS), Brand Resource Management (BRM) and also lately as a part of Enterprise Content Management (ECM). The DAM space is a value chain...

Frost and Sullivan defines identity and access management as the process of managing authentication, access rights, privileges and administration of digital users. This research includes: Digital Certificates, Web Access Management, Provisioning management, Metadata and Virtual Directory

This strategic analysis is part of Frost & Sullivans continued coverage of the contact center marketplace. The study provides an insight into the traditional and speech-enabled interactive voice response (IVR) markets. This study primarily covers vendors that provide a DTMF-type IVR system at the basic level along with an option for speech-enabled...

This study covers market and technology trends and provides market sizing and forecasts for the World Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, o...

This research addresses the World SSL VPN Products Market. Specifically included in this research are firms that provide products which reside at a network's perimeter, providing various levels of access to applications and data that resides inside the network by terminating SSL connections from authenticated users . This research will be limited ...

This research study looks at market trends, drivers, and restraints for the North American ACD systems market. It also provides market size, market share, forecasts and breakdown of the North American ACD systems market by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework an...