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Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business ob...

Wind energy, as a sustainable renewable energy source (RES), has the potential to meet the increasing global energy demands while reducing carbon emissions. Wind energy can be crucial in transitioning toward cleaner energy sources by utilizing offshore and onshore technologies. This study analyzes the global wind market, including the onshore and...

Powder coatings are used in electrical appliances, transportation, architectural, furniture, industrial, pipeline, and agricultural, construction, and mining equipment (ACME) end-use industry applications. Powder coatings demonstrate an increasing preference over conventional liquid paints and other coating types in several applications, driving de...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Onshore wind energy involves the harvesting of wind power from wind turbines set up on land. Its growing popularity as a means to meet country-specific clean energy targets along with strong regulatory support are driving industry growth globally. Corporate interest in procuring wind power to meet renewable energy goals as well as falling wind turb...

In the age of digitalization, manufacturers in their quest to maintain the highest quality possible seek the most advanced, flexible, and valuable metrology technique available to reinforce their brand image and product quality. The global dimensional metrology market is witnessing steady growth, with end users focused on enhancing productivity and...

With increasing connectivity features, advanced cybersecurity solutions will be necessary to secure next-gen connected vehicles. OEMs should establish a comprehensive cybersecurity model to proactively address the evolving threat landscape, especially with the advent of generative AI. With imminent global regulatory mandates, cybersecurity is not j...

This study provides forecasts for the Asia-Pacific (APAC) customer experience management (CXM) services market from 2022 to 2029. Organizations must prioritize delivering excellent CX as a strategic component for sustained business growth. It is crucial to recognize the significance of superior CX as a competitive differentiator. According to Frost...

23 Apr 2025  |  Latin America  |  Market Research

Latin American and Caribbean UCaaS and Cloud Meeting Service Growth Opportunities, Forecast to 2030

AI-powered Flexible and Scalable End-to-End Solutions Fuel Growth

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In 2023 and 2024, the economic slowdown in the LATAM region—the result of a weaker global economy—with declining yet high inflation rates, poor labor productivity, and high interest rates continued to add pressure on budgets and delayed or canceled new investments. According to Fitch’s credit risk rating report, by the end of 2023, political turbul...