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While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

This study covers key trends and data analytics for the emerging eCommerce channel in the global automotive aftermarket. The study provides a comprehensive analysis of revenues and a seven-year forecast for online sales of parts across key global markets: North America, Latin America, Europe, and certain regions in Asia. It also provides a detailed...

This strategic analysis is part of Frost & Sullivans continued coverage of the global enterprise communications platform and endpoint market as well as the broader, overall enterprise communications marketplace. Within this Excel-based deliverable, Frost & Sullivan will provide extensive data analysis of the various types of enterprise platforms a...

The mobile security challenge is complex and multi-faceted. Mobile devices can be infected by malicious software called malware, enabling hackers to gain access or control. Mobile applications (simply called apps) on the device can perform unwanted, high-risk actions. Sensitive data stored on the device can also be lost or stolen. This study focu...

The research study is aimed at understanding the industrial electric motors market in Australia. The key focus area of this research is on the high efficiency industrial motors. The research covers key market drivers, restraints, industry challenges and energy efficiency trends. It includes the regulations to be followed by manufacturers of electri...

In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...

This research service analyses the Global 3-D Printing Materials Market for Healthcare Industry. The main segments covered by product type are plastic powders, plastic filaments, photopolymers, hydrogel, and metals and ceramics. Plastic powders are further sub-segmented into polyamide, PAEK, and others. Plastic filaments are sub-segmented into PLA,...

The Greater China NAMA solution market was dominated by China, followed by Hong Kong and Taiwan and on-premises NAMA solution remained the preferred deployment option in the region. Evolving profit-driven targeted attacks and rapidly transforming advanced threats in the region drive the need to look into stronger detection and protection capabiliti...