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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions include ...
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30 Dec 2019  |  Global  |  Technology Research
Image Sensors: R&D Portfolio and Opportunity Analysis
Advancements in imaging techniques Drive Opportunities in the Automotive, Consumer Electronics, and Healthcare Sectors
The sensor industry is booming rapidly and in the semiconductor sector it is considered one of the emerging segments. With both diagnostic and preventive features, sensors switch from being smart to becoming highly intelligent. Most sensors will be predictive in order to prevent mishaps and avoid correction of the course. Sensors are garnering smar...
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26 Sep 2019  |  Global  |  Technology Research
Intelligent and Sustainable Transportation Technologies Shaping the Future of Mobility
An overview of Technology Advancements, Regional Initiatives, Regulatory Framework, and Investment Trends in Intelligent Transport Systems
Digitization across governments and society has led to the rise in demand for real-time data to help managers and citizens make more informed decisions. Cities rely on a massive network of hardware and software technologies to gather data about weather, traffic and related events efficiently and effectively. As transportation increasingly becomes m...
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31 Oct 2025  |  Asia Pacific  |  Frost Radar
Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...
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08 Oct 2025  |  Global  |  Frost Radar
Frost Radar™: Foundational LLMs and Multimodal GenAI Platforms, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The generative AI sector faces a defining challenge: how to translate the breakthrough power of foundation models into real-world value amid unprecedented disruption. An explosion of large language models (LLMs) and multimodal AI tools promises to transform everything from enterprise productivity to creative work, yet organizations grapple with tru...
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14 Aug 2026  |  Global  |  Technology Research
Growth Opportunities in Safety PMIC, Digital Current Sensor, Thermal Measurement & Leak-Sensing System, Intelligent Sensors, AI-Enabled Imaging, SWIR, Radar, LiDAR, and 3D Sensing
Sensor Technology Opportunity Engine
The Sensor Technology Opportunity Engine provides profiles of innovations related to integrated safety power management IC (PMIC) technology with wheel-speed sensor interfaces enabling enhanced automotive safety, power management, and vehicle motion monitoring; precision digital current sensing with integrated signal processing for accurate, intell...
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04 Mar 2022  |  North America  |  Market Research
Customer Experience Growth Opportunities for 2022
Digital Transformation, Artificial Intelligence, and Hyperautomation Trends will Continue to Redefine the Contact Center Landscape
A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes...
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09 Apr 2021  |  Latin America  |  Market Research
The Hybrid Work Environment Propels UCaaS and Cloud Meeting Services in Latin America and the Caribbean
The Pandemic Fosters Innovations and Opens Massive Growth Opportunities
2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...
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19 Apr 2022  |  Asia Pacific  |  Market Research
Asia-Pacific Telecommunications Growth Opportunities
Innovative Business Models, Transformative Mega Trends, and Disruptive Technologies are Driving Growth Opportunities for the Telecommunications Industry in Asia-Pacific
Market trends such as remote working and learning and entertainment needs have reshaped the business segments of the telecommunications industry in Asia-Pacific, including the mobile, fixed, and digital segments. Consumers have increased the adoption of digital services such as videoconferencing, digital financial services, and eCommerce to meet th...
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06 Apr 2016  |  Europe  |  Megatrends
Future of Artificial Intelligence
Investigating the Hardware and Machine Learning Technologies that would Realize the AI Agents of the Future
With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...
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