Search results for: 'Management systems'

02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

This study analyzes the total global market for RFID in airplane manufacturing and MRO. The need for manufacturing visibility and parts traceability will drive market growth. The market is in the growth stage, and the growth will come from both airplane manufacturing and MRO segments. North America and Europe will be the leading contributors to mar...

09 Feb 2022  |  North America  |  Market Research

Global Motor Services Growth Opportunities

Future Growth Potential and Revenue Streams for OEMs Driven by Outcome-based Business Models that Focus on Efficiency

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This study identifies the most recent economic and technological trends in the global motor services industry and analyzes the short, medium, and long-term growth prospects. It examines how the shifting landscape and evolving end-user expectations are driving demand for smarter motor solutions that solve major obstacles end users confront. Today’s ...

21 Jan 2019  |  North America  |  Market Research

Global Online Video Platforms Market, Forecast to 2023

As Delivery and Workflow Increasingly Commoditize, Live Workflows and Personalization Capabilities will be Competitive Factors for OVPs

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Key Issues Addressed

Frost & Sullivan defines an online video platform (OVP) as a fee-based software-as-a service (SaaS) online content solution that enables video content owners to ingest, transcode, store, manage, protect, publish, syndicate, track, and monetize online video. While video continues to form the center of this formal definition, this process also includ...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

Compelling benefits, such as flexible capacity adjustments, rapid access to innovative features and capabilities, CAPEX avoidance, and ability to outsource routine solution management to an expert third party, will drive a steady shift to cloud communications services over the forecast period. Communications upgrades are increasingly a key part of ...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...

This edition of the Life Science, Health & Wellness Technology Opportunity Engine (TOE) provides a comprehensive overview of breakthrough innovations reshaping therapeutics, diagnostics, and drug delivery across infectious diseases, oncology, rare genetic disorders, autoimmune conditions, cardiovascular disease, pulmonary fibrosis, neurodegeneratio...

06 Mar 2020  |  Europe  |  Market Research

Power and Cooling in the European Data Centre Market, Forecast to 2025

Investment in Cloud and Colocation Services in Europe Drives the Demand for Power and Cooling Solutions

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Key Issues Addressed

The data centre UPS and cooling systems are critical components of a data centre, which fulfil power and cooling requirements for the data centre’s electronic equipment. The growth of the Internet and smart mobile devices, cloud computing, and Internet of Things (IoT) across Europe has led to increased data creation, which needs to be stored and pr...