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Over the course of the projection period, the market for CX management is expected to expand. This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for competitive advantage, and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised for disruption due to the emergence o...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...

This study analyzes the global industrial heat pump (IHP) market as it undergoes a structural transition—from standalone decarbonization technologies to integrated energy orchestration assets within industrial systems.Covering the 2025 to 2035 period at a global level, the analysis focuses on electrically driven and heat-activated systems ≥200 kWth...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical devices, medical imaging, digital health and diagnostics industry. The issue includes advanced medical devices such as artificial intelligence-powered linear accelerator (Linac), left ventricular assist device, nex...

Decarbonization, digital transformation, and technology innovation have accelerated significantly in the past 5 years. The global energy industry is experiencing an unprecedented transition, and this change is bringing exciting new growth opportunities to the oil and gas (O&G) industry. Digital technology and new business models are driving O&G opt...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advancements in high-tech materials for various enhanced industrial applications. The featured innovations include Advancing Medicine with On Demand Cell Culture, Asphaltene Conversion for High-performance Carbon Fiber, Lightweight Composite Lattice Structure...

The smart home-as-a-service market has experienced accelerated growth since 2020, driven by increasing consumer demand for connected, convenient, and secure home experiences. Advancements in Internet of Things-enabled smart devices, artificial intelligence, and cloud delivery models have made smart home solutions more accessible and affordable for ...

This analyst insight examines the market forces driving AI adoption in CX management and explains why governance must evolve alongside automation. It outlines the operational and compliance risks of poorly governed AI, identifies the core pillars of effective governance, and provides a practical roadmap for organizations seeking to deploy AI respon...

This edition of the Advanced Coating & Surface Technology Opportunity Engine highlights technology developments related to innovations in nanosheets, atomic vapor deposition, sustainable paints, and additives. Innovations related to sustainable paints and additives which are water based, spatial atomic vapor deposition and its benefits, edible thin...