Search results for: 'Channel Profitability Study'

Process standardization across plants located in different regions is key for accurate manufacturing intelligence. Further, the need for real-time visibility in manufacturing operations, the progressive transformation into a demand-driven economy, and the need to effectively manage evolving challenges will drive the market. This study provides mark...

This study provides a comprehensive perspective on the North American VoIP access and SIP trunking services markets. It discusses market drivers, restraints, and trends. It also provides vendor profiles and a competitive analysis. Forecasts are available in terms of users and revenues with breakdowns by trunking versus line-side implementations and...

This research service presents an analysis of the wheel and tire equipment market. The scope of the study is passenger cars and light trucks in the United States and Canada. Total manufacturer revenue is expected to increase significantly by 2022; legislation, increasing VIO, and augmented miles will create constant demand for these equipment. This...

The study focusses on the Malaysian e-commerce market. It covers the evolution of the market in Malaysia and the market size, and breaks it into key product categories. It discusses the e-commerce business by fixed and mobile networks, including key driving factors. It provides an analysis on smartphone penetration, Internet user penetration, omni ...

This research service provides the key findings of the global fiber optic test equipment market. The study covers various segments including OTDR, OLS, OPM, OLTS, OSA, RFTS, CD, PMD, TL, CWDM, and DWDM. This study also features revenue forecasts from 2010 to 2020, and it includes application, end user, geographic forecasts and distribution channel ...

The goals of the study are to analyze the North American medium and heavy duty (Class 4–8) commercial vehicles (CV) aftermarket and to project this market’s future outlook and the opportunities it offers to different participants in the value chain. The study discusses the impact of various factors based on economic, legislative, operational, tech...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Frost & Sullivan s study of the European Class1-3 steering and suspension components aftermarket for passenger cars and light commercial vehicles identifies viable growth opportunities over the forecast period. It forecasts unit shipments (in million units), revenue ( million), and average manufacturer-level price (in ) through 2030. The study al...

Electric vehicle (EV) battery aftersales are a key aspect of the EV customer journey, as they affect the vehicle s performance, reliability, and lifespan. Original equipment manufacturers (OEMs) need to offer innovative and tailored solutions that address customer pain points and preferences, such as battery health monitoring, warranty extension, r...